Stellenbosch Luxury Guest Experience Manager

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Career advancement opportunities

Training in luxury hospitality

Job summary

Placements24 seeks a sophisticated Guest Relations Manager for a luxury property in Stellenbosch to elevate the guest experience. You will be a brand ambassador, ensure personalized service, anticipate needs, and resolve issues promptly to uphold the property’s reputation.

Requirements: 4+ years in luxury guest services; outstanding communication, problem-solving, and CRM skills; experience with hotel management systems.

Qualifications

• Minimum 4 years in guest services, front office, or related guest-facing role in luxury hotels.
• Exceptional interpersonal and communication skills.
• Strong understanding of luxury hospitality standards and customer service.
• Proficiency with CRM software and hotel management systems.

Responsibilities

• Oversee and manage all aspects of guest services to maintain high personal care.
• Serve as primary contact for VIP guests, addressing needs and preferences.
• Anticipate guest needs and offer tailored recommendations.
• Resolve guest complaints to ensure satisfaction and retention.
• Maintain detailed guest profiles to enable personalized service.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Interpersonal skills

Communication

Problem-solving

CRM software

Hotel management systems

Guest services

Tools

CRM software

Hotel management systems

Job description

Placements24 seeks a sophisticated Guest Relations Manager for a luxury property in Stellenbosch to elevate the guest experience. You will be a brand ambassador, ensure personalized service, anticipate needs, and resolve issues promptly to uphold the property’s reputation.

Requirements: 4+ years in luxury guest services; outstanding communication, problem-solving, and CRM skills; experience with hotel management systems.