Luxury Lodge Guest Concierge & Front Desk Specialist

Wild Dreams Hospitality; Stellenbosch; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Fixed-term contract

Job summary

Wild Dreams Hospitality is seeking a detail-driven front-of-house professional to guide guests from arrival to departure while offering support across the lodge, spa and restaurant. You will manage check-ins, guest communications, and tailor itineraries for high-end guests.

The role requires a hospitality qualification and 2–3 years in guest relations or front office, with strong English, computer skills, and a warm, punctual, team-oriented approach.

Qualifications

• Hospitality qualification with 2–3 years in guest relations or front office.
• Strong written and verbal English, in person and over the phone.
• Well-presented, warm, and confident when engaging discerning guests.
• Reliable transport to and from work and punctual attendance.

Responsibilities

• Welcome guests and introduce them to the lodge and spa.
• Check guests in and out and update guest profiles in the PMS.
• Pass guest information to relevant departments and coordinate needs.
• Assist guests with bookings, tours and transfers; tailor itineraries.
• Manage daily itinerary day sheet, guest call log, and guest concerns.
• Liaise with restaurant, spa and housekeeping as required; support night audit handovers.

Skills

Hospitality experience

Computer literacy

Attention to detail

Excellent English

Customer service

Punctuality

Team player

Education

Hospitality certificate/diploma

Tools

Property Management System

Job description

Wild Dreams Hospitality is seeking a detail-driven front-of-house professional to guide guests from arrival to departure while offering support across the lodge, spa and restaurant. You will manage check-ins, guest communications, and tailor itineraries for high-end guests.

The role requires a hospitality qualification and 2–3 years in guest relations or front office, with strong English, computer skills, and a warm, punctual, team-oriented approach.