Luxury Housekeeping Leader for Guest Experience

Craven Cottage CC; Gauteng; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Craven Cottage CC in Gauteng invites an experienced Housekeeping Supervisor to lead luxury guest services and maintain impeccable standards.

You will supervise staff, train and mentor the team, inspect rooms and public areas, manage inventory, and coordinate with Front Office and Maintenance to deliver seamless guest experiences.

This role emphasizes attention to detail, punctuality, and a service recovery mindset.

Qualifications

• Matric and hospitality qualification required.
• 2–3 years’ experience in supervisory housekeeping roles.
• Strong leadership and attention to detail.
• Knowledge of hygiene standards and safety regulations.

Responsibilities

• Supervise housekeeping staff and allocate duties based on occupancy.
• Train and mentor team in luxury service standards.
• Perform daily room inspections and ensure cleanliness standards.
• Manage stock, inventory, and supplies for housekeeping.
• Coordinate with Front Office and Maintenance for guest requests.
• Handle guest complaints related to cleanliness with service recovery mindset.
• Maintain accurate time records and rosters.

Skills

Staff management

Training & mentoring

Attention to detail

Time management

Leadership

Guest service

Education

Matric

Hospitality qualification

Job description

Craven Cottage CC in Gauteng invites an experienced Housekeeping Supervisor to lead luxury guest services and maintain impeccable standards.

You will supervise staff, train and mentor the team, inspect rooms and public areas, manage inventory, and coordinate with Front Office and Maintenance to deliver seamless guest experiences.

This role emphasizes attention to detail, punctuality, and a service recovery mindset.