Executive Housekeeper & BOH Ops Lead

Craven Cottage CC; Plettenberg Bay; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Craven Cottage CC in Plettenberg Bay seeks an experienced Housekeeping Manager to oversee daily operations and ensure 4-star standards across guest rooms, public areas and back-of-house spaces. You will conduct inspections, coordinate room allocations with Front Office, and lead recruitment, training, and staff scheduling to maintain productivity and high morale.

The role requires hands-on leadership, impeccable attention to detail, and the ability to manage stock, health and safety procedures,

Qualifications

• Matric (Grade 12) is essential.
• Minimum 3 years' experience in a similar hotel housekeeping leadership role.
• Proven ability to lead and motivate teams.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Ability to work under pressure.
• Good communication and interpersonal skills.
• Honest, reliable and hands-on.
• Leads by example.
• Strong staff management record.
• Excellent quality control and attention to detail.
• Proactive, organized and solution focused.
• Passion for exceptional guest experiences.

Responsibilities

• Manage the daily operation of the housekeeping department.
• Ensure all guest rooms, public areas and back-of-house areas meet 4-star standards.
• Conduct regular room inspections and quality audits.
• Coordinate daily room allocations with the Front Office team.
• Ensure rooms are prepared on time for guest arrivals and departures.
• Recruit, train and supervise housekeeping staff.
• Prepare staff schedules and allocate daily duties.
• Monitor staff performance and morale.
• Manage housekeeping inventory, linen, guest amenities and cleaning supplies.
• Monitor stock levels and assist with cost control.
• Ensure compliance with health, safety and hotel operating procedures.
• Respond professionally to housekeeping-related guest requests.

Skills

Leadership

Organizational skills

Time management

Attention to detail

Communication

Team motivation

Problem solving

Education

Matric (Grade 12)

Job description

Craven Cottage CC in Plettenberg Bay seeks an experienced Housekeeping Manager to oversee daily operations and ensure 4-star standards across guest rooms, public areas and back-of-house spaces. You will conduct inspections, coordinate room allocations with Front Office, and lead recruitment, training, and staff scheduling to maintain productivity and high morale.

The role requires hands-on leadership, impeccable attention to detail, and the ability to manage stock, health and safety procedures,