Luxury Hotel Waiter/Waitress - Guest Experience Pro

Advius; Somerset West; Remote; ZAR 83,000 - 124,000; Full time

Job summary

Advius in Somerset West, Western Cape, seeks a proactive waiter for our luxury estate hotel and spa. You will greet guests, take orders, and provide polished service from greeting to billing, while upselling where appropriate.

The role requires 1–2 years of hotel/ upscale dining experience, strong English, and reliability for early/late shifts, weekends and public holidays. You’ll work with kitchen and bar teams to uphold luxury standards.

Qualifications

• 1–2 years’ waitering experience in hotel/lodge/upmarket restaurant.
• Excellent spoken English; Afrikaans advantageous.
• Reliable transport or access to Somerset West for shifts.

Responsibilities

• Greet guests warmly and guide to seating; present menus and wine list.
• Take accurate orders and enter them reliably into the POS.
• Serve food and drinks promptly in line with luxury standards.
• Upsell dishes and drinks with product knowledge.
• Check back with guests to ensure satisfaction and address requests.
• Handle queries and minor complaints politely; escalate when needed.
• Present bills and process payments accurately.
• Set up/clear tables; keep dining areas stocked and clean.
• Coordinate with kitchen and bar to ensure smooth order flow.
• Adhere to hygiene, safety and responsible service standards.
• Participate in opening/closing duties and briefings.

Skills

Guest service

English fluency

Upselling

Teamwork

Tools

POS: Micros/Pilot

Job description

Advius in Somerset West, Western Cape, seeks a proactive waiter for our luxury estate hotel and spa. You will greet guests, take orders, and provide polished service from greeting to billing, while upselling where appropriate.

The role requires 1–2 years of hotel/ upscale dining experience, strong English, and reliability for early/late shifts, weekends and public holidays. You’ll work with kitchen and bar teams to uphold luxury standards.