Luxury Hotel Front Desk Associate | Guest Experience

Advius; Somerset West; Remote; ZAR 120,000 - 180,000; Full time

Job summary

Advius is seeking a Junior Receptionist for a luxury estate hotel and spa in Somerset West, Western Cape. You will be the first point of contact for guests, ensuring a warm, professional welcome from arrival to departure, and supporting smooth front office operations alongside the Front Office Manager.

Responsibilities include checking guests in/out, handling reservations, upselling experiences, processing payments, and coordinating with Housekeeping, F&B and maintenance.

Qualifications

• Hospitality/front office qualification preferred.
• English fluency required; Afrikaans advantageous.
• 1 year experience in hotel/front desk or guest-facing role is expected.

Responsibilities

• Check guests in and out efficiently and professionally.
• Answer calls, emails, and walk-in inquiries; assist with reservations.
• Explain hotel facilities and upsell upgrades and experiences.
• Process payments and post charges to guest accounts.
• Coordinate with Housekeeping, Maintenance, and F&B on guest needs.

Skills

Customer service

Organised

Multitasking

Team player

Attention to detail

Phone etiquette

Education

Hospitality/front office qualification

Tools

MS Office

Opera

Protel

Job description

Advius is seeking a Junior Receptionist for a luxury estate hotel and spa in Somerset West, Western Cape. You will be the first point of contact for guests, ensuring a warm, professional welcome from arrival to departure, and supporting smooth front office operations alongside the Front Office Manager.

Responsibilities include checking guests in/out, handling reservations, upselling experiences, processing payments, and coordinating with Housekeeping, F&B and maintenance.