Luxury Hotel Dining Attendant

Advius (Pty) Ltd; Somerset West; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Advius (Pty) Ltd in Somerset West, Western Cape, seeks a waiter to deliver warm, attentive service to hotel residents, golfers, day visitors and function guests. You will greet guests, take orders, upsell, and settle bills in line with luxury service standards.

The role requires 1–2 years of waitering experience, solid knowledge of food and beverage service, and fluency in English. Afrikaans is a plus, and reliable transport is preferred for shift timings.

Qualifications

• 1–2 years’ waitering experience, preferably in a hotel, lodge or upmarket restaurant.
• Good knowledge of food and beverage service, including basic wine knowledge.
• Experience with a point-of-sale system (e.g. Micros, Pilot or similar) advantageous.
• Excellent spoken English; Afrikaans is advantageous.

Responsibilities

• Greet and seat guests warmly, and present menus, specials and the wine list.
• Take accurate food and beverage orders and capture them on the point-of-sale system.
• Serve food and beverages promptly and to the property’s service standards.
• Recommend and upsell dishes, wines and beverages with confident product knowledge.
• Check back with guests during the meal and respond quickly to any requests.
• Handle guest queries and minor complaints courteously, escalating to the supervisor where needed.
• Present bills, process payments and charge to hotel guest accounts accurately.
• Set up, clear and reset tables, and keep the restaurant, terrace and service stations clean and well stocked.
• Work closely with the kitchen and bar to make sure orders flow smoothly.
• Follow hygiene, food safety, responsible alcohol service and health and safety standards.
• Take part in opening, closing and side duties, and in team briefings and training.

Skills

Guest service

Upselling

Excellent spoken English

Communication

Teamwork

Tools

Micros

Pilot POS

Job description

Advius (Pty) Ltd in Somerset West, Western Cape, seeks a waiter to deliver warm, attentive service to hotel residents, golfers, day visitors and function guests. You will greet guests, take orders, upsell, and settle bills in line with luxury service standards.

The role requires 1–2 years of waitering experience, solid knowledge of food and beverage service, and fluency in English. Afrikaans is a plus, and reliable transport is preferred for shift timings.