Waiter/Waitress

Advius; Somerset West; Remote; ZAR 83,000 - 124,000; Full time

Job summary

Advius in Somerset West, Western Cape, seeks a proactive waiter for our luxury estate hotel and spa. You will greet guests, take orders, and provide polished service from greeting to billing, while upselling where appropriate.

The role requires 1–2 years of hotel/ upscale dining experience, strong English, and reliability for early/late shifts, weekends and public holidays. You’ll work with kitchen and bar teams to uphold luxury standards.

Qualifications

• 1–2 years’ waitering experience in hotel/lodge/upmarket restaurant.
• Excellent spoken English; Afrikaans advantageous.
• Reliable transport or access to Somerset West for shifts.

Responsibilities

• Greet guests warmly and guide to seating; present menus and wine list.
• Take accurate orders and enter them reliably into the POS.
• Serve food and drinks promptly in line with luxury standards.
• Upsell dishes and drinks with product knowledge.
• Check back with guests to ensure satisfaction and address requests.
• Handle queries and minor complaints politely; escalate when needed.
• Present bills and process payments accurately.
• Set up/clear tables; keep dining areas stocked and clean.
• Coordinate with kitchen and bar to ensure smooth order flow.
• Adhere to hygiene, safety and responsible service standards.
• Participate in opening/closing duties and briefings.

Skills

Guest service

English fluency

Upselling

Teamwork

Tools

POS: Micros/Pilot

Job description

Somerset West, South Africa | Posted on 11/13/2026

Our client is a well-established luxury estate hotel and spa in the Helderberg region of the Western Cape, set among golf, vineyard and mountain scenery. The property welcomes leisure, corporate and events guests, and is known for warm, personalised service of a high standard.

ROLE PURPOSE

The Waiter delivers warm, attentive and polished table service to hotel residents, golfers, day visitors and function guests. The role ensures every guest feels welcome and well looked after, from greeting and order-taking to serving, upselling and settling the bill, in line with the property’s luxury service standards.

KEY RESPONSIBILITIES

• Greet and seat guests warmly, and present menus, specials and the wine list
• Take accurate food and beverage orders and capture them on the point-of-sale system
• Serve food and beverages promptly and to the property’s service standards
• Recommend and upsell dishes, wines and beverages with confident product knowledge
• Check back with guests during the meal and respond quickly to any requests
• Handle guest queries and minor complaints courteously, escalating to the supervisor where needed
• Present bills, process payments and charge to hotel guest accounts accurately
• Set up, clear and reset tables, and keep the restaurant, terrace and service stations clean and well stocked
• Work closely with the kitchen and bar to make sure orders flow smoothly
• Follow hygiene, food safety, responsible alcohol service and health and safety standards
• Take part in opening, closing and side duties, and in team briefings and training

Requirements

MINIMUM REQUIREMENTS

• At least 1–2 years’ waitering experience, preferably in a hotel, lodge or upmarket restaurant
• Good knowledge of food and beverage service, including basic wine knowledge
• Experience with a point-of-sale system (e.g. Micros, Pilot or similar) advantageous
• Excellent spoken English; Afrikaans is advantageous
• Reliable transport, or able to get to and from Somerset West for early and late shifts
• Willing to work shifts, weekends and public holidays

SKILLS & ATTRIBUTES

• Warm, friendly and professional, with a genuine passion for guest service
• Well groomed and polished in appearance
• Confident communicator with a good memory for orders and guest preferences
• Able to stay calm and efficient during busy service
• Team player with a positive, can-do attitude
• Honest and reliable, with good attention to detail