Fine-Dining Waiter | Luxury Hotel Service & Upselling

JVR Software; Franschhoek; Presencial; ZAR 120.000 - 180.000; Jornada completa

Descripción de la vacante

HotelJobs in the Western Cape near Franschhoek is seeking an experienced Waiter for a luxury hotel and estate. You will deliver attentive service, maintain knowledge of the wine list, and upsell dishes and drinks.

Responsibilities include handling dietary requirements, coordinating with the kitchen, and assisting with events while ensuring exemplary guest experiences using Easipos for transactions.

Formación

• Matric certificate.
• ≥2 years waiter experience in a high-end dining environment; hotel restaurant experience beneficial.
• Knowledge of cocktails, spirits, wines and other beverages.
• POS experience, preferably Easipos.
• Wine course certification is beneficial.

Responsabilidades

• Welcome guests warmly and deliver attentive, professional and discreet service.
• Follow the sequence of service and anticipate guest needs.
• Review daily guest information, table allocations, dietary requirements, allergies and special requests.
• Communicate food requirements and allergies accurately to the kitchen.
• Maintain comprehensive knowledge of the menu and wine list.
• Recommend dishes, wines and beverages, identifying upselling opportunities.
• Accommodate non-menu requests where possible.
• Handle guest feedback professionally and escalate concerns when required.
• Clear; clean and reset tables and maintain clean service areas.
• Assist with polishing, cleaning, stocktakes and replenishing fridges and bar stock using FIFO principles.
• Assist with setups for picnics, braais, conferences and special events.
• Capture all transactions accurately on Easipos.

Conocimientos

Guest service

Upselling

Time management

Cocktails & wines knowledge

Easipos POS

Wine course certification

Educación

Matric certificate

Herramientas

Easipos POS

Descripción del empleo

HotelJobs in the Western Cape near Franschhoek is seeking an experienced Waiter for a luxury hotel and estate. You will deliver attentive service, maintain knowledge of the wine list, and upsell dishes and drinks.

Responsibilities include handling dietary requirements, coordinating with the kitchen, and assisting with events while ensuring exemplary guest experiences using Easipos for transactions.