Luxury Hotel Executive Housekeeper & People Leader

Accor; Cape Town; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

The Cape Grace hotel in Cape Town, part of Fairmont Hotels & Resorts, operated under Accor, is seeking an experienced Housekeeping leader to join our management team. You will lead a large housekeeping department, drive exceptional cleanliness, and mentor staff to deliver the highest standards.

Responsibilities include budgeting, training, and coordinating with other departments to maintain brand luxury standards and guest satisfaction in a dynamic, high-pressure environment.

Qualifications

• Matric/Grade 12 or equivalent.
• A hospitality management or similar qualification is highly advantageous.
• Minimum of 5 years of management experience in a luxury hotel environment.
• Previous management experience in Housekeeping is a must.
• Previous exposure to Front Office/Rooms Division an asset.
• Expertise in aesthetics in a Luxury Brand environment.
• Must be highly organized, energetic and possess the ability to get the job done.
• Strong administration, problem-solving and organizational skills are valuable for this important position.
• Dynamic, energetic, creative and thrives under pressure.

Responsibilities

• Consistently strives to please all Guests that he/she may come into contact with.
• Maintains all Hotel guest rooms and public areas, including“back of the house” ensuring that the highest standards of cleanliness are met.
• Hires and supervises training of all housekeeping personnel to ensure successful operation. Measures, interprets and evaluates working standards of his/her department and corrects where necessary. Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.
• Controls all purchases for the department and is consistently aware of quality and cost. Keeps a record of all items purchased.
• Controls department labour cost as directed by management.
• Works with the Hotel Manager on all remodelling and renovation projects. Carries out his/her specific decorating program and is responsible for keeping the design intact.
• Is responsible for the annual budget and the annual linen requisition.
• Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
• Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
• Oversees operation of Laundry/Valet and Uniform Room.
• Coordinates preventative maintenance programs with the Maintenance team.
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Budget and cost control: to assist in the preparation of the Department Budget.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
• To keep informed of the housekeeping standards of competitor hotels.
• To interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
• To ensure that all departmental reports and correspondence are completed punctually and accurately.
• Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.
• Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
• Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Hotel Manager

Skills

Leadership

Housekeeping

Budgeting

Training

Quality standards

Communication

Hospitality

Organizational skills

Education

Hospitality management qualification

Job description

The Cape Grace hotel in Cape Town, part of Fairmont Hotels & Resorts, operated under Accor, is seeking an experienced Housekeeping leader to join our management team. You will lead a large housekeeping department, drive exceptional cleanliness, and mentor staff to deliver the highest standards.

Responsibilities include budgeting, training, and coordinating with other departments to maintain brand luxury standards and guest satisfaction in a dynamic, high-pressure environment.