Luxury Front Desk Associate – Guest Experience

Advius (Pty) Ltd; Somerset West; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Advius (Pty) Ltd is seeking a Junior Receptionist for our luxury estate hotel in the Helderberg region of the Western Cape. You will warmly welcome guests, handle check-ins and check-outs, and assist with reservations while maintaining a professional front desk presence.

You will liaise with housekeeping and F&B during busy periods, upsell room upgrades and experiences, and ensure smooth guest communication. A hospitality background and a positive, guest-focused attitude are essential.

Qualifications

• 1 year of experience in hotel reception or similar guest-facing role.
• Computer literate with MS Office; experience with a hotel PMS is advantageous.
• Basic cash-handling and POS experience.
• Excellent spoken and written English; Afrikaans is advantageous.

Responsibilities

• Welcome guests and check them in/out efficiently and professionally.
• Answer calls, emails, and walk-in enquiries; assist with reservations and amendments.
• Allocate rooms, issue keys and explain facilities (dining, spa, golf).
• Process payments and post charges to guest accounts; complete shift cash-ups.

Skills

Warm guest service

Multitasking

English proficiency

Telephone manners

Team player

Education

Hospitality/front office qualification

Tools

Opera PMS

Protel PMS

Job description

Advius (Pty) Ltd is seeking a Junior Receptionist for our luxury estate hotel in the Helderberg region of the Western Cape. You will warmly welcome guests, handle check-ins and check-outs, and assist with reservations while maintaining a professional front desk presence.

You will liaise with housekeeping and F&B during busy periods, upsell room upgrades and experiences, and ensure smooth guest communication. A hospitality background and a positive, guest-focused attitude are essential.