Luxury Hotel Assistant GM – Guest Experience & Ops

Kendrick Recruitment; Hermanus; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Kendrick Recruitment is seeking an accomplished Assistant General Manager to join a luxury hotel in Hermanus. The successful candidate will work closely with the General Manager to oversee hotel operations, uphold the highest service standards and ensure an exceptional guest experience throughout the property.

The role requires strong leadership and extensive experience in luxury hospitality, with oversight across Rooms, Front Office and F&B.

Qualifications

• Previous management experience within a luxury hotel.
• Strong operational experience across Rooms Division, Front Office and Food & Beverage.
• Understanding of luxury guest service and hotel standards.
• Excellent communication, problem-solving and decision-making skills.
• Professional, guest-focused with strong financial and administrative understanding.

Responsibilities

• Support the General Manager in the smooth and efficient running of the hotel.
• Oversee Rooms Division, Front Office and Guest Services operations.
• Provide operational support across Food & Beverage outlets.
• Maintain exceptional luxury service and brand standards.
• Proactively manage guest feedback, requests and service recovery.
• Lead, motivate and develop departmental teams.
• Ensure effective communication and collaboration between departments.
• Monitor operational performance, staffing levels and service delivery.
• Assist with budgeting, cost control and achievement of financial targets.
• Act as the senior manager on duty when required.

Skills

Leadership

People management

Communication

Problem-solving

Decision-making

Guest-focused

Financial understanding

Administrative understanding

Job description

Kendrick Recruitment is seeking an accomplished Assistant General Manager to join a luxury hotel in Hermanus. The successful candidate will work closely with the General Manager to oversee hotel operations, uphold the highest service standards and ensure an exceptional guest experience throughout the property.

The role requires strong leadership and extensive experience in luxury hospitality, with oversight across Rooms, Front Office and F&B.