Front Office Manager | Luxury Hermanus Hotel | Lv

HotelJobs; Hermanus; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Front Office Manager for a beautiful luxury hotel in Hermanus. You will lead the front office team to deliver a warm, seamless and professional guest journey from arrival through departure, and work with the wider management team to uphold luxury standards.

The role covers daily operation, rostering, training, guest queries, VIP arrivals and close collaboration with Housekeeping, Reservations and F&B.

Qualifications

• Experience in a five-star or luxury hotel preferred.
• Strong guest-relations and communication skills.
• Polished and professional manner with hands-on leadership.

Responsibilities

• Oversee daily front office operation.
• Lead, motivate and support reception and guest services.
• Ensure high standards of guest service.
• Manage arrivals, departures, room allocations and guest requests.
• Handle guest queries and resolve concerns professionally.
• Collaborate with Housekeeping, Reservations and F&B.
• Assist with VIP arrivals and guest recognition.

Skills

Guest relations

Communication

Team leadership

Organisational skills

Attention to detail

Customer service

Tools

PMS systems

Reservation systems

Job description

Kendrick Recruitment is looking for an experienced Front Office Manager to join a beautiful luxury hotel in Hermanus. This is a fantastic opportunity for a polished and guest-focused hospitality professional who enjoys leading a strong front office team and ensuring every guest receives a warm, seamless and professional experience from arrival through to departure.

The successful candidate will oversee the day-to-day front office operation and work closely with the wider management team to maintain the high standards expected within a luxury hospitality environment.

The role will include:

• Overseeing the daily operation of the front office department
• Leading; motivating and supporting the reception and guest services team
• Ensuring consistently high standards of guest service
• Managing arrivals, departures, room allocations and guest requests
• Handling guest queries and resolving any concerns professionally and efficiently
• Ensuring all guest information, billing and reservations details are accurate
• Managing staff rosters, training and performance
• Monitoring front office procedures and ensuring systems are followed correctly
• Working closely with Housekeeping, Reservations, Food & Beverage and other departments to ensure a smooth guest journey
• Assisting with VIP arrivals, special requests and guest recognition
• Maintaining strong communication between departments
• Supporting the hotel management team with operational requirements when needed

Previous experience within a five-star hotel, boutique hotel or luxury property would be a definite advantage.

We’re looking for someone who:

• Has previous experience as a Front Office Manager or Assistant Front Office Manager within an upmarket hotel or luxury hospitality environment
• Has excellent guest-relations and communication skills
• Is a confident and supportive team leader
• Is highly organised and able to manage a busy front office operation
• Has strong attention to detail and excellent administrative skills
• Is comfortable dealing with guest complaints and resolving issues calmly and professionally
• Has a polished, warm and professional manner
• Is confident using hotel PMS and reservation systems
• Has strong computer skills
• Is flexible, hands-on and willing to assist wherever required

We are looking for someone who genuinely enjoys interacting with guests, takes pride in maintaining excellent standards and understands the importance of creating a memorable guest experience.