Luxury Hospitality GM | Guest Experience Leader

The Staff Connection; Gauteng; On-site; ZAR 1,800,000 - 2,400,000; Full time

Job summary

The Staff Connection is seeking an exceptional General Manager for a luxury hospitality operation. This senior leadership role requires warmth, strong commercial sense and a passion for people, delivering world-class guest experiences and managed across F&B, housekeeping and other departments.

You will lead budgets, drive occupancy and revenue, mentor HODs and build a high-performance culture within a compliant, safe environment.

Qualifications

• SA citizen - essential
• Tertiary qualification in Hospitality Management
• Strong hospitality background with significant Food & Beverage experience
• Proven senior management / General Management experience
• Exceptional guest relations and service delivery skills
• Warm, approachable, compassionate and emotionally intelligent
• Strong leadership, communication and people-development abilities
• Sound commercial and financial acumen, including budgeting and cost control
• Excellent operational and problem-solving skills
• Strong knowledge of F&B, housekeeping and hospitality operations
• Experience managing HODs and multidisciplinary teams
• Sound understanding of health & safety, hygiene, security and legislative compliance
• Strong computer literacy and reporting skills
• Experience with sales, revenue generation and occupancy targets
• Ability to build positive relationships with guests, families, staff and key stakeholders

Responsibilities

• Overall leadership and management of the operation
• Driving exceptional guest experiences and consistently high service standards
• Overseeing F&B, housekeeping and other operational departments
• Managing budgets, revenue, costs, productivity and operational controls
• Driving occupancy, sales and commercial performance
• Leading, mentoring and developing HODs and wider teams
• Building a positive, high-performance culture and developing future talent
• Managing guest and family relationships with professionalism, empathy and discretion
• Ensuring excellent standards across facilities, maintenance, security, hygiene and safety
• Monitoring compliance, policies and operational procedures
• Overseeing wellness, care and resident-focused services
• Preparing management reports and monitoring overall performance
• Supporting new developments, operational set-up, recruitment, suppliers and opening processes where required

Skills

Guest relations & service delivery

Leadership & people development

Communication

Emotional intelligence

Problem solving

F&B knowledge

Budgeting & cost control

Team management of HODs

Health & safety compliance

Sales & occupancy targets

Computer literacy & reporting

Education

Hospitality Management

Job description

The Staff Connection is seeking an exceptional General Manager for a luxury hospitality operation. This senior leadership role requires warmth, strong commercial sense and a passion for people, delivering world-class guest experiences and managed across F&B, housekeeping and other departments.

You will lead budgets, drive occupancy and revenue, mentor HODs and build a high-performance culture within a compliant, safe environment.