General Manager

Staff Connection - Hospitality Recruitment and Executive Search; Johannesburg; On-site; ZAR 893,000 - 1,004,000; Full time

Job summary

Staff Connection - Hospitality Recruitment and Executive Search is seeking a General Manager for luxury hospitality in Gauteng. This senior leadership role demands a warm, highly personable leader who drives guest experiences, manages F&B and housekeeping, and leads multiple departments while steering budgets and occupancy targets.

The successful candidate will mentor Heads of Departments, build a high-performance culture, ensure safety and compliance, and foster strong relationships with guests

Qualifications

• SA citizen – essential.
• Tertiary qualification in Hospitality Management.
• Significant Food & Beverage experience.
• Proven senior management / General Management experience.
• Exceptional guest relations and service delivery skills.
• Warm, approachable, compassionate and emotionally intelligent.
• Strong leadership, communication and people-development abilities.
• Sound commercial and financial acumen, including budgeting and cost control.
• Excellent operational and problem-solving skills.
• Strong knowledge of F&B, housekeeping and hospitality operations.
• Experience managing HODs and multidisciplinary teams.
• Understanding of health & safety, hygiene, security and legislative compliance
• Strong computer literacy and reporting skills.
• Experience with sales, revenue generation and occupancy targets.
• Ability to build positive relationships with guests, families, staff and key stakeholders.

Responsibilities

• Overall leadership and management of the operation.
• Driving exceptional guest experiences and consistently high service standards.
• Overseeing F&B, housekeeping and other operational departments.
• Managing budgets, revenue, costs, productivity and operational controls.
• Driving occupancy, sales and commercial performance.
• Leading, mentoring and developing HODs and wider teams.
• Building a positive, high-performance culture and developing future talent.
• Managing guest and family relationships with professionalism, empathy and discretion.
• Ensuring excellent standards across facilities, maintenance, security, hygiene and safety.
• Monitoring compliance, policies and operational procedures.
• Overseeing wellness, care and resident-focused services.
• Preparing management reports and monitoring overall performance.
• Supporting new developments, operational set-up, recruitment, suppliers and opening processes where required.

Skills

Leadership

Guest relations

Communication

People development

Problem solving

Budgeting

Cost control

Operational skills

Hospitality operations

Education

Hospitality management degree

Tools

MS Office

Job description

10 Sep 2026 - 10 Oct 2026
Permanent
JHB004663
Hospitality
Gauteng, JHB - Northern Suburbs
R80k CTC per month - R90k CTC per month

GENERAL MANAGER – LUXURY HOSPITALITY

We’re looking for an exceptional hospitality leader who combines strong commercial and operational ability with a genuine passion for people.

This is a senior leadership role for a warm, compassionate and highly personable General Manager who understands that luxury service is about more than standards — it’s about creating an environment where guests feel genuinely valued, respected and cared for.

What We’re Looking For

• SA citizen – essential
• Tertiary qualification in Hospitality Management
• Strong hospitality background with significant Food & Beverage experience
• Proven senior management / General Management experience
• Exceptional guest relations and service delivery skills
• Warm, approachable, compassionate and emotionally intelligent
• Strong leadership, communication and people-development abilities
• Sound commercial and financial acumen, including budgeting and cost control
• Excellent operational and problem-solving skills
• Strong knowledge of F&B, housekeeping and hospitality operations
• Experience managing HODs and multidisciplinary teams
• Sound understanding of health & safety, hygiene, security and legislative compliance
• Strong computer literacy and reporting skills
• Experience with sales, revenue generation and occupancy targets
• Ability to build positive relationships with guests, families, staff and key stakeholders

The role will encompass:

• Overall leadership and management of the operation
• Driving exceptional guest experiences and consistently high service standards
• Overseeing F&B, housekeeping and other operational departments
• Managing budgets, revenue, costs, productivity and operational controls
• Driving occupancy, sales and commercial performance
• Leading, mentoring and developing HODs and wider teams
• Building a positive, high-performance culture and developing future talent
• Managing guest and family relationships with professionalism, empathy and discretion
• Ensuring excellent standards across facilities, maintenance, security, hygiene and safety
• Monitoring compliance, policies and operational procedures
• Overseeing wellness, care and resident-focused services
• Preparing management reports and monitoring overall performance
• Supporting new developments, operational set-up, recruitment, suppliers and opening processes where required

The personality fit is key:

We need someone who is naturally warm, caring and approachable, with the emotional intelligence to connect with people at all levels. A polished hospitality professional who leads from the front, handles challenges calmly and genuinely takes pride in delivering an exceptional guest experience.