GM - Luxury Hospitality & Guest Experience

Helderberg Personnel; Stellenbosch; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Helderberg Personnel is seeking a General Manager: Hospitality to lead estate hospitality operations, translating brand strategy into an exceptional operating model for guest experience, food & beverage, events and tourism engagement.

You will drive financial performance, oversee budgets, and manage a high‑caliber hospitality team to deliver premium guest experiences while safeguarding profitability.

Qualifications

• 5–10 years’ experience in hospitality leadership.
• Experience in premium guest experience or destination hospitality environments.
• Strong commercial and financial management skills.

Responsibilities

• Develop and implement a hospitality strategy aligned to premium guest experience.
• Lead, coach and manage the hospitality team to deliver service excellence.
• Oversee revenue planning, budgeting, cost control and profitability across Hospitality.

Skills

Hospitality operations

Financial acumen

English & Afrikaans

People leadership

Strategic thinking

Education

Hospitality or equivalent qualification

Tools

Excel

Job description

Helderberg Personnel is seeking a General Manager: Hospitality to lead estate hospitality operations, translating brand strategy into an exceptional operating model for guest experience, food & beverage, events and tourism engagement.

You will drive financial performance, oversee budgets, and manage a high‑caliber hospitality team to deliver premium guest experiences while safeguarding profitability.