Luxury Guest Relations Manager

Placements24; Welkom; Vor Ort; ZAR 300.000 - 520.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement benefits

Hotel facilities access

Discounts on services

Professional development opportunities

Zusammenfassung

Placements24 is seeking a refined Guest Relations Manager for a prestigious 5-star hotel in Welkom, Free State. You will be the primary contact for discerning guests, ensuring seamless arrivals, personalized service, and graceful issue resolution throughout their stay.

Ideal candidates have at least 4 years in luxury hospitality, strong communication and problem-solving skills, proficiency with PMS systems, and a passion for maintaining impeccable standards. Relocation to Welkom is welcome.

Qualifikationen

• 4+ years in luxury hospitality or guest services.
• Excellent communication and interpersonal skills.
• Proficiency with PMS and standard office software.
• High emotional intelligence and ability to stay composed under pressure.

Aufgaben

• Proactively engage with guests to ensure a personalized and memorable stay.
• Oversee check-in/check-out to ensure efficiency and warmth.
• Handle inquiries and complaints with professionalism and empathy.
• Coordinate with housekeeping, F&B, maintenance to fulfill requests.
• Develop relationships with regular guests and VIPs for loyalty.
• Organize special arrangements and amenities as requested.
• Monitor guest feedback and implement improvements.
• Assist in training front desk and concierge staff.

Jobbeschreibung

Placements24 is seeking a refined Guest Relations Manager for a prestigious 5-star hotel in Welkom, Free State. You will be the primary contact for discerning guests, ensuring seamless arrivals, personalized service, and graceful issue resolution throughout their stay.

Ideal candidates have at least 4 years in luxury hospitality, strong communication and problem-solving skills, proficiency with PMS systems, and a passion for maintaining impeccable standards. Relocation to Welkom is welcome.