Luxury Guest Relations Manager - VIP Service Leader

Placements24; Rustenburg; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Performance-based bonuses

Job summary

Placements24 is seeking a seasoned Guest Relations Manager for a luxury hospitality property in Rustenburg, North West. You will lead guest relations, ensuring exceptional service from arrival to departure and acting as the primary point of contact for VIP guests.

The ideal candidate brings proven luxury hospitality experience, strong communication, and a proactive approach to anticipate guest needs and maintain brand standards.

Qualifications

• Excellent communication and interpersonal skills.
• Proven ability to deliver exceptional guest experiences in luxury settings.
• Strong understanding of hotel operations and guest service best practices.

Responsibilities

• Oversee all aspects of guest relations and ensure top-tier service.
• Be the main contact for VIPs and high-profile guests.
• Address inquiries, complaints, and special requests promptly and professionally.
• Coordinate with Front Desk, Housekeeping, and F&B for seamless service.
• Develop strategies to enhance guest satisfaction and loyalty.

Skills

Communication

Interpersonal skills

Problem solving

Multi-tasking

Customer service

Attention to detail

Calm under pressure

Hospitality experience

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

Placements24 is seeking a seasoned Guest Relations Manager for a luxury hospitality property in Rustenburg, North West. You will lead guest relations, ensuring exceptional service from arrival to departure and acting as the primary point of contact for VIP guests.

The ideal candidate brings proven luxury hospitality experience, strong communication, and a proactive approach to anticipate guest needs and maintain brand standards.