Luxury Guest Experience Leader (Live-In)

HotelJobs

Skukuza Rest Camp

On-site

ZAR 600,000 - 1,200,000

Full time

2 days ago

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Benefits offered by this job

Live In

Job summary

HotelJobs is seeking a Guest Experience Manager for a luxury lodge in Skukuza, Mpumalanga. The role focuses on owning the complete guest journey from pre-arrival to departure and beyond, delivering seamless, personalised experiences across departments while guiding teams in intuitive hospitality.

We value emotional intelligence, senior leadership ability, and a passion for people-centric service. The position is Live In with market-related remuneration, and the start date is ASAP.

Qualifications

5–8 years' experience within luxury hospitality.
Proven experience in guest relations or guest experience leadership/management.
Excellent written and verbal communication abilities.
Strong situational awareness and attention to detail.

Responsibilities

Take ownership of the end-to-end guest journey, ensuring every touchpoint is seamless, personal and memorable.
Curate personalised experiences for VIPs, repeat guests, special occasions and long-stay visitors.
Lead, coach and inspire guest-facing teams to deliver intuitive, personalised and emotionally intelligent service.
Establish clear expectations around guest interaction, communication, presentation and service standards.
Identify opportunities to enhance revenue through curated experiences while maintaining sustainability.

Skills

Guest experience leadership

Emotional intelligence

Team leadership

Job description

We value emotional intelligence, senior leadership ability, and a passion for people-centric service. The position is Live In with market-related remuneration, and the start date is ASAP.

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