Luxury Front of House Manager – Guest Experience Leader

The Royal Portfolio; Franschhoek; On-site; ZAR 480,000 - 640,000; Full time

Job summary

The Royal Portfolio is seeking a Restaurant Manager (or Assistant Front of House Manager) to oversee all service and operations for La Residence's dining areas. You will lead a focused team, ensure exceptional guest experiences, and collaborate with an Executive Chef who emphasizes sustainability and local produce.

Responsibilities include hosting guests, managing rosters, maintaining service standards, controlling costs, and driving profitability while upholding The Royal Portfolio’s

Qualifications

• Tertiary qualification in Hospitality Management.
• 5 years’ Experience in a luxury 5* establishment (Required).
• 3 years’ Hotel or Restaurant Management Experience (Required).
• 3 years’ Food & Beverage Experience (Preferred).
• Wine and Cocktail certificates a distinct advantage.
• Strong knowledge of Franschhoek, the winelands area and local venues.
• Knowledge of POS system (front and back end) and inventory management (Procure) at operator level.
• Knowledge of Opera PMS will be advantageous.
• Computer literacy with Word, Excel and Outlook.
• Strong communication skills and ability to handle conflict.

Responsibilities

• Host guests and ensure consistent guest experience.
• Build a happy, motivated and effective restaurant team through training and rosters.
• Oversee front-of-house areas, balance seating and maximise revenue while maintaining guest experience.
• Ensure health and safety regulations are followed and costs are controlled.
• Submit monthly reports and keep POS system records up to date.
• Contribute to continuous improvements and assist with hotel functions as needed.

Skills

Communication skills

Team player

Conflict resolution

Problem solving

Guest experience

Languages

Education

Hospitality Management qualification

Tools

POS Micros

Opera PMS

Procure inventory

MS Office (Word/Excel/Outlook)

Job description

The Royal Portfolio is seeking a Restaurant Manager (or Assistant Front of House Manager) to oversee all service and operations for La Residence's dining areas. You will lead a focused team, ensure exceptional guest experiences, and collaborate with an Executive Chef who emphasizes sustainability and local produce.

Responsibilities include hosting guests, managing rosters, maintaining service standards, controlling costs, and driving profitability while upholding The Royal Portfolio’s