Luxury Front-of-House Duty Manager — Guest Experience Leader

Hoteljobs; Stellenbosch; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Franschhoek setting

Professional team culture

Job summary

The Royal Portfolio in Franschhoek is seeking a polished Duty Manager to run daily front-of-house operations and ensure an exceptional guest experience across luxury services. You will lead close-knit teams, oversee check-in/out, concierge, and coordinate with F&B and housekeeping to maintain impeccable standards.

Ideal candidates bring 5 years in luxury hotels, strong English communication, and a genuine passion for guest service.

Qualifications

• 5 years’ experience in a luxury 5* establishment.
• 3 years’ Room Division experience (preferred).
• 3 years’ Food & Beverage experience (preferred).
• 3 years’ Housekeeping experience (preferred).
• 5 years’ Hotel Management experience (required).
• Diploma in Hospitality (required).
• Strong English verbal and written communication skills.

Responsibilities

• Provide a warm and professional welcome to guests upon arrival.
• Ensure smooth and efficient check-in and check-out processes.
• Offer personalised concierge services and anticipate guest needs.
• Guide site inspections and escort guests around the property.
• Build and maintain strong relationships with guests.
• Conduct regular room inspections for cleanliness and readiness.
• Coordinate with housekeeping for timely room readiness and turn-down services.
• Communicate guest movements to housekeeping.
• Address maintenance issues promptly.
• Oversee restaurant service periods and food/beverage operations.
• Maintain knowledge of F&B services and industry trends.
• Ensure staff are punctual and dressed to TRP standards.
• Review and manage daily reports (occupancy, guest feedback, maintenance).
• Update and manage guest profiles.
• Support Senior Duty Manager in policy implementation.
• Participate in and manage projects to enhance guest experience.

Skills

English communication

Teamwork

Customer service

Education

Diploma in Hospitality

Job description

The Royal Portfolio in Franschhoek is seeking a polished Duty Manager to run daily front-of-house operations and ensure an exceptional guest experience across luxury services. You will lead close-knit teams, oversee check-in/out, concierge, and coordinate with F&B and housekeeping to maintain impeccable standards.

Ideal candidates bring 5 years in luxury hotels, strong English communication, and a genuine passion for guest service.