Luxury Front Office Leader - Guest Experience & Ops

Placements24; Pietermaritzburg; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Placements24, a rapidly growing international hospitality brand, is seeking a Senior Guest Experience Manager to join its dynamic remote team. This role concentrates on elevating the guest journey across all digital touchpoints and ensuring unparalleled customer satisfaction.

You will shape service standards, analyze feedback, and implement innovative strategies to boost guest loyalty and repeat business across regions.

Responsibilities

• Elevate the guest journey across all digital touchpoints to drive unparalleled customer satisfaction.
• Shape service standards, analyze feedback, and implement innovative strategies to boost guest loyalty and repeat business.

Job description

About the RoleOur client, a rapidly growing international hospitality brand, is seeking an exceptional Senior Guest Experience Manager to join their dynamic remote team. This is a critical role focused on elevating the guest journey across all digital touchpoints and ensuring unparalleled customer satisfaction. You will be instrumental in shaping service standards, analyzing feedback, and implementing innovative strategies to enhance guest loyalty and repeat business.