Front Desk Attendant

Kendrick Recruitment; Eersterivier; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Kendrick Recruitment is seeking a friendly, professional Front Desk Attendant for a prestigious luxury hotel in Cape Town. You will welcome guests, assist with check-ins and check-outs, and handle enquiries to ensure a seamless and memorable stay.

The ideal candidate has front desk experience in a hotel, strong communication and organisational skills, and a guest-focused, professional appearance. Knowledge of reservation systems is a plus.

Qualifications

• Previous front desk or reception experience within a hotel environment.
• Experience in a luxury hospitality setting is advantageous.
• Excellent communication and interpersonal skills.
• Strong administrative and organisational abilities.
• Professional, well-presented and guest-focused.
• Ability to multitask and work well under pressure.
• Knowledge of hotel reservation systems will be advantageous.

Responsibilities

• Welcome guests warmly and provide professional front desk service.
• Manage guest check-ins, check-outs and reservations.
• Handle telephone calls, emails and guest enquiries.
• Provide accurate information regarding hotel facilities and services.
• Assist with guest requests, complaints and special arrangements.
• Maintain accurate guest records and reservation information.
• Liaise with other departments to ensure seamless guest service.
• Maintain a neat, organised and professional reception area.

Skills

Front desk experience

Luxury hospitality experience

Communication skills

Organisational skills

Professionalism

Multitasking under pressure

Reservation systems knowledge

Job description

Front Desk Attendant | Luxury Hotel | Cape Town, Western Cape

Kendrick Recruitment is seeking a friendly, professional and organised Front Desk Attendant for a prestigious luxury hotel in Cape Town.

The successful candidate will be responsible for welcoming guests, assisting with check-ins and check-outs, handling enquiries and ensuring a smooth and memorable guest experience.

Key Responsibilities:

• Welcome guests warmly and provide professional front desk service.
• Manage guest check-ins, check-outs and reservations.
• Handle telephone calls, emails and guest enquiries.
• Provide accurate information regarding hotel facilities and services.
• Assist with guest requests, complaints and special arrangements.
• Maintain accurate guest records and reservation information.
• Liaise with other departments to ensure seamless guest service.
• Maintain a neat, organised and professional reception area.

Requirements:

• Previous front desk or reception experience within a hotel environment.
• Experience in a luxury hospitality setting will be advantageous.
• Excellent communication and interpersonal skills.
• Strong administrative and organisational abilities.
• Professional, well-presented and guest-focused.
• Ability to multitask and work well under pressure.
• Knowledge of hotel reservation systems will be advantageous.

Salary: Negotiable depending on experience.