Guest Assistant – Franschhoek

JVR Software; Franschhoek; On-site; ZAR 120,000 - 180,000; Full time

Job summary

HotelJobs in the Western Cape is seeking a warm and organised Guest Assistant to provide personalised front-office service throughout each guest's stay. Staff transport is available from Franschhoek, Paarl and Stellenbosch.

Duties include assisting with smooth check-in/check-out, handling enquiries and special requests, arranging dining reservations and activities, coordinating transport and luggage, and maintaining a neat, welcoming reception area. Protel is used for guest details and reporting.

Qualifications

• Matric certificate.
• At least 2 years Front Office experience in a luxury hotel.
• Proficiency in recognised property management systems.
• Hospitality Management or Tourism qualification advantageous.
• First Aid, Fire Fighting or Health and Safety certification advantageous.
• Understanding of hotel departmental terminology and operations.
• Excellent written, verbal and interpersonal skills.
• Strong attention to detail and a proactive approach to guest needs.
• Ability to remain calm under pressure and work effectively in a team.
• Ability to work shifts, including night shifts.
• Preference will be given to candidates from Franschhoek and neighbouring areas.

Responsibilities

• Assist with smooth guest check-in and check-out processes.
• Handle guest enquiries, feedback and concerns, escalating matters where necessary and following through to resolution.
• Arrange dining reservations, activities, wake-up calls, transport and other special requests.
• Assist with itinerary planning and provide local information.
• Ensure guest charges and billing information are accurate and resolve discrepancies before departure.
• Coordinate transportation and luggage assistance.
• Manage incoming calls and maintain a neat, welcoming reception area.
• Inspect public areas regularly and report maintenance issues or service shortcomings.
• Complete daily and weekly reports and required shift checks against guest details on Protel.
• Respond to emergencies according to procedures and maintain health and safety standards.

Skills

Front Office

Guest Services

Attention to detail

Teamwork

Education

Matric certificate

Hospitality/Tourism qualification

Tools

Protel PMS

Job description

Employer HotelJobs Location Western Cape Job type Other IT/Computer Salary Not specified Posted 4 Nov 2026

Employer HotelJobs Location Western Cape Job type Other IT/Computer Salary Not specified Posted 4 Nov 2026 Luxury Hotel & Estate based close to Franschhoek is looking for a warm and organised Guest Assistant to provide personalised front-office service throughout each guests stay. Staff transport available from Franschhoek; Paarl and Stellenbosch . Duties: Assist with smooth guest check-in and check-out processes. Handle guest enquiries, feedback and concerns, escalating matters where necessary and following through to resolution. Arrange dining reservations, activities, wake-up calls, transport and other special requests. Assist with itinerary planning and provide local information. Ensure guest charges and billing information are accurate and resolve discrepancies before departure. Coordinate transportation and luggage assistance. Manage incoming calls and maintain a neat, welcoming reception area. Inspect public areas regularly and report maintenance issues or service shortcomings. Complete daily and weekly reports and required shift checks against guest details on Protel. Respond to emergencies according to procedures and maintain health and safety standards. Requirements: Matric certificate. At least 2 years Front Office experience in a luxury hotel. Proficiency in recognised property management systems. Hospitality Management or Tourism qualification advantageous. First Aid, Fire Fighting or Health and Safety certification advantageous. Understanding of hotel departmental terminology and operations. Excellent written, verbal and interpersonal skills. Strong attention to detail and a proactive approach to guest needs. Ability to remain calm under pressure and work effectively in a team. Ability to work shifts, including night shifts. Preference will be given to candidates from Franschhoek and neighbouring areas.