Luxury Front Desk Lead - Senior Receptionist

Advius; Somerset West; Remote; ZAR 180,000 - 240,000; Full time

Job summary

Advius is recruiting a Senior Receptionist for a luxury estate hotel and spa in Somerset West. You will lead the front desk on shift, ensuring warm welcomes, accurate check-ins/check-outs, and seamless guest accounts management.

Reporting to the Front Office Manager, you’ll supervise junior receptionists, coordinate with departments, and oversee reservations, group bookings and daily reports. Nights and weekends shifts are required.

Qualifications

• Minimum 3 years’ front desk experience in a 4- or 5-star hotel or lodge, including at least 1 year in a senior or shift-leader capacity.
• Strong cash-handling, guest accounts and night audit/end-of-day experience.
• Excellent spoken and written English; Afrikaans/foreign language advantageous.

Responsibilities

• Lead the front desk on shift, setting the standard for warm, professional guest service.
• Oversee guest check-ins/check-outs, room allocation and key control.
• Handle reservations, amendments, cancellations and confirmations by phone, email and online channels.
• Supervise, train and support junior receptionists and assist the Front Office Manager with rosters.
• Act as shift leader in the absence of the Front Office Manager.
• Oversee guest accounts, deposits, payments, cash floats and end-of-shift cash-ups.
• Upsell room upgrades, packages, dining, spa and golf experiences.
• Coordinate with Housekeeping, Maintenance, F&B, Spa and Concierge on requests and status.

Skills

Guest service

Shift leadership

Team supervision

Organisation

Communication

Education

Hospitality/front office qualification

Tools

Opera PMS

Protel

Job description

Advius is recruiting a Senior Receptionist for a luxury estate hotel and spa in Somerset West. You will lead the front desk on shift, ensuring warm welcomes, accurate check-ins/check-outs, and seamless guest accounts management.

Reporting to the Front Office Manager, you’ll supervise junior receptionists, coordinate with departments, and oversee reservations, group bookings and daily reports. Nights and weekends shifts are required.