Luxury Estate Accommodation Lead | Guest Experience Leader

Tanya Serra; Stellenbosch; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Tanya Serra is seeking an Accommodation Lead for Stellenbosch, Western Cape, to oversee Accommodation and Front Office operations within a premium farm estate. You will lead guest services, VIP relations, and service recovery, ensuring seamless room readiness and high standards of hospitality.

The role requires hands-on leadership, strong communication, and a guest-centric, solutions-driven approach in a luxury environment. Salary is to be advised; apply now.

Qualifications

• Proven Accommodation / Front Office management experience.
• Strong guest relations & service recovery skills.
• Front Office team leadership experience.
• A hands-on, guest-centric and solutions-driven leader.

Responsibilities

• Accommodation operations & room readiness
• Front Office leadership & guest services
• Guest relations, VIPs & service recovery
• Team leadership & development
• Quality standards & operational coordination
• Cross-functional collaboration

Skills

Guest relations

Communication skills

Leadership

Education

Hospitality / Tourism / Hotel Management qualification

Job description

Tanya Serra is seeking an Accommodation Lead for Stellenbosch, Western Cape, to oversee Accommodation and Front Office operations within a premium farm estate. You will lead guest services, VIP relations, and service recovery, ensuring seamless room readiness and high standards of hospitality.

The role requires hands-on leadership, strong communication, and a guest-centric, solutions-driven approach in a luxury environment. Salary is to be advised; apply now.