Hospitality Accommodation & Front Office Lead

HotelJobs; Stellenbosch; On-site; ZAR 360,000 - 540,000; Full time

Job summary

HotelJobs is seeking an Accommodation Lead for the Cape Winelands estate to oversee accommodation operations and front office leadership. You will ensure room readiness, deliver exceptional guest services, and manage VIP relations with a strong focus on service recovery.

The role requires hands-on leadership, excellent communication and organisational skills, and a hospitality qualification is preferred. Join a purpose-driven hospitality environment across land and guest experiences.

Qualifications

• Proven Accommodation / Front Office management experience.
• Strong guest relations & service recovery skills.
• Front Office team leadership experience.
• Excellent communication & organisational skills.
• Hospitality / Tourism / Hotel Management qualification preferred.
• A hands-on, guest-centric and solutions-driven leader.

Responsibilities

• Accommodation operations & room readiness.
• Front Office leadership & guest services.
• Guest relations, VIPs & service recovery.
• Team leadership & development.
• Quality standards & operational coordination.
• Cross-functional collaboration.

Skills

Accommodation management

Front Office leadership

Guest relations

Communication & organisation

Education

Hospitality/Hotel Management qualification

Job description

HotelJobs is seeking an Accommodation Lead for the Cape Winelands estate to oversee accommodation operations and front office leadership. You will ensure room readiness, deliver exceptional guest services, and manage VIP relations with a strong focus on service recovery.

The role requires hands-on leadership, excellent communication and organisational skills, and a hospitality qualification is preferred. Join a purpose-driven hospitality environment across land and guest experiences.