Guest Experience Leader – Wine Estate & Restaurant

HotelJobs; Stellenbosch; On-site; ZAR 420,000 - 540,000; Full time

Job summary

HotelJobs is seeking an experienced Front of House Manager for a historic wine farm near Stellenbosch. You will oversee guest-facing operations across the Wine Tasting Centre, Farm Shop and Restaurant, lead and train the FOH team, and manage rosters and stock.

The role requires strong communication, organisational skills, and a proactive approach to delivering exceptional guest experiences. You will collaborate with kitchen and management to ensure smooth daily operations and guest satisfaction.

Qualifications

• Proven FOH management experience in hospitality settings.
• Confident in leading and motivating a team.
• Highly organised with ability to multitask in a busy environment.
• Excellent communication and interpersonal skills.
• Hands-on, proactive, and involved in all operations.
• Strong attention to detail and high service standards.
• Interest in food, wine, hospitality and retail.
• Commercial understanding of stock, ordering and cost management.
• Comfortable hosting guests and small events.
• Interest in or experience with padel would be advantageous.

Responsibilities

• Oversee day-to-day FOH operations across Wine Tasting Centre, Farm Shop and Restaurant.
• Ensure a consistently warm, professional guest experience.
• Lead, manage and motivate the FOH team, including training and supervision.
• Prepare and manage staff rosters and ensure appropriate staffing levels.
• Manage stock control, ordering and inventory across departments.
• Assist with sourcing new and interesting products for the Farm Shop.
• Maintain high standards of presentation, cleanliness and service.
• Handle guest queries, feedback and complaints professionally.
• Assist with planning, coordination and hosting of small events and functions.
• Work closely with kitchen, management and farm team for smooth operations.
• Identify opportunities to improve service, sales and guest offering.

Skills

FOH management

Team leadership

Guest service

Stock management

Event coordination

Job description

HotelJobs is seeking an experienced Front of House Manager for a historic wine farm near Stellenbosch. You will oversee guest-facing operations across the Wine Tasting Centre, Farm Shop and Restaurant, lead and train the FOH team, and manage rosters and stock.

The role requires strong communication, organisational skills, and a proactive approach to delivering exceptional guest experiences. You will collaborate with kitchen and management to ensure smooth daily operations and guest satisfaction.