Concierge Services Coordinator

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Discounts on hotel services

Growth opportunities

Job summary

Placements24 in Benoni is seeking a Concierge Services Coordinator to elevate guest experiences by coordinating reservations, transportation, and bespoke requests with a proactive, guest-first approach. This hybrid role blends in-person service with remote coordination across departments in Gauteng.

Strong communication, local knowledge of attractions, and vendor liaison are essential to deliver seamless service and memorable interactions for premium guests.

Qualifications

• Experience in concierge, guest services, or high-end customer support.
• Excellent knowledge of local area, attractions, dining and entertainment options.
• Outstanding communication, interpersonal and problem-solving skills.
• Ability to multitask and manage requests efficiently in a hybrid setting.
• Professional appearance and demeanor.
• Proficiency in concierge software and reservation systems.

Responsibilities

• Coordinate and manage a portfolio of concierge services for guests.
• Respond promptly and professionally to guest inquiries via multiple channels.
• Arrange reservations, bookings and transportation according to preferences.
• Liaise with external vendors and providers to fulfill guest requirements.
• Maintain detailed guest profiles for personalized service.
• Collaborate with hotel management and staff to ensure seamless service delivery.

Skills

Guest services

Communication

Multitasking

Vendor liaison

Reservation systems

Tools

Concierge software

Reservation systems

Job description

About the Role

Our client is searching for an outstanding Concierge Services Coordinator to manage and enhance the guest experience within their premium service offerings in Benoni . This role is central to providing bespoke services, anticipating guest needs, and ensuring every interaction is memorable and efficient. You will coordinate a range of services, from reservations and transportation to special requests, working closely with various departments to deliver seamless support. This position offers a dynamic work environment within the Gauteng province, blending in-person and remote responsibilities.

Key Responsibilities

• Coordinate and manage a portfolio of concierge services for guests.
• Respond promptly and professionally to guest inquiries and requests via various channels.
• Arrange reservations, bookings, and transportation for guests according to their preferences.
• Liaise with external vendors and service providers to fulfill guest requirements.
• Maintain detailed guest profiles and preferences for personalized service.
• Collaborate with hotel management and staff to ensure seamless service delivery.

Requirements

• Previous experience in a concierge, guest services, or high-end customer support role.
• Excellent knowledge of the local area and its attractions, dining, and entertainment options.
• Outstanding communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage requests efficiently in a hybrid setting.
• Professional appearance and demeanor.
• Proficiency in concierge software and reservation systems.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunities for professional growth and advancement in guest services.
• Employee discounts on hotel services and amenities.
• Work in a prestigious environment in Benoni.
• Comprehensive benefits package including health insurance.