Concierge & Guest Services Supervisor

Placements24; Randburg; Hybride; GBP 8 200 - 11 000; Plein temps

Avantages offerts par ce poste

Competitive salary and gratuities

Health and wellness benefits

Employee discounts on accommodations &

Training and growth in guest relations

Stimulating work environment

Résumé du poste

Placements24 in Randburg is seeking a Concierge & Guest Services Supervisor to lead a small team and elevate guest experiences. You will anticipate guest needs, coordinate dining, entertainment, and transportation, and offer expert local recommendations to ensure memorable stays.

The role requires 3+ years in concierge/guest services with supervisory experience and strong interpersonal skills. Strong knowledge of Randburg and surrounding attractions is essential for success.

Qualifications

• Minimum 3 years in concierge/guest services, supervisory preferred.
• Extensive knowledge of Randburg area and attractions.
• Exceptional interpersonal and communication abilities and problem-solving skills.
• Polished, professional demeanor with genuine service passion.
• Proficiency in hotel reservation systems and general computer skills.
• Ability to multitask and work well under pressure.

Responsabilités

• Supervise the Concierge and Guest Services team with guidance and support.
• Anticipate guest needs and make dining, entertainment, and transportation reservations.
• Provide expert recommendations on local attractions and services.
• Manage guest requests efficiently with prompt resolution.
• Maintain relationships with external vendors and service providers.
• Handle guest feedback and service recovery professionally and empathetically.

Connaissances

Guest services

Supervisory experience

Communication skills

Problem solving

Local knowledge

Hospitality

Outils

Hotel reservation systems

General computer skills

Description du poste

Our client is looking for a highly personable and resourceful Concierge & Guest Services Supervisor to enhance the guest experience at their esteemed hotel in Randburg . This role is central to creating memorable stays by anticipating guest needs and providing exceptional local knowledge and personalized service. You will supervise a small team, manage guest requests, coordinate services, and act as the primary point of contact for inquiries regarding dining, entertainment, and transportation. This is a wonderful opportunity for a dedicated hospitality professional to lead guest services in a vibrant urban setting, ensuring every guest feels welcomed and well-cared for.

Key Responsibilities

• Supervise the Concierge and Guest Services team, providing guidance and support.
• Anticipate and respond to guest needs, making reservations for dining, entertainment, and transportation.
• Provide expert recommendations and information on local attractions, activities, and services.
• Manage guest requests efficiently and effectively, ensuring prompt resolution.
• Maintain relationships with external vendors and service providers.
• Handle guest feedback and service recovery with professionalism and empathy.

Requirements

• Minimum of 3 years of experience in a concierge or guest services role, with supervisory experience preferred.
• Extensive knowledge of the Randburg area and surrounding attractions.
• Exceptional interpersonal, communication, and problem-solving skills.
• A polished and professional demeanor with a genuine passion for service.
• Proficiency in hotel reservation systems and general computer skills.
• Ability to multitask and perform well under pressure.

Benefits

• Competitive salary and potential for gratuities and performance-based incentives.
• Comprehensive health and wellness benefits.
• Employee discounts on hotel accommodations and dining facilities.
• Opportunities for training and professional growth in guest relations.
• A stimulating work environment dedicated to creating outstanding guest experiences.