Premium Guest Experience Concierge

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Discounts on hotel services

Growth opportunities

Job summary

Placements24 in Benoni is seeking a Concierge Services Coordinator to elevate guest experiences by coordinating reservations, transportation, and bespoke requests with a proactive, guest-first approach. This hybrid role blends in-person service with remote coordination across departments in Gauteng.

Strong communication, local knowledge of attractions, and vendor liaison are essential to deliver seamless service and memorable interactions for premium guests.

Qualifications

• Experience in concierge, guest services, or high-end customer support.
• Excellent knowledge of local area, attractions, dining and entertainment options.
• Outstanding communication, interpersonal and problem-solving skills.
• Ability to multitask and manage requests efficiently in a hybrid setting.
• Professional appearance and demeanor.
• Proficiency in concierge software and reservation systems.

Responsibilities

• Coordinate and manage a portfolio of concierge services for guests.
• Respond promptly and professionally to guest inquiries via multiple channels.
• Arrange reservations, bookings and transportation according to preferences.
• Liaise with external vendors and providers to fulfill guest requirements.
• Maintain detailed guest profiles for personalized service.
• Collaborate with hotel management and staff to ensure seamless service delivery.

Skills

Guest services

Communication

Multitasking

Vendor liaison

Reservation systems

Tools

Concierge software

Reservation systems

Job description

Placements24 in Benoni is seeking a Concierge Services Coordinator to elevate guest experiences by coordinating reservations, transportation, and bespoke requests with a proactive, guest-first approach. This hybrid role blends in-person service with remote coordination across departments in Gauteng.

Strong communication, local knowledge of attractions, and vendor liaison are essential to deliver seamless service and memorable interactions for premium guests.