Concierge & Guest Services Supervisor: Lead Memorable Stays

Placements24; Randburg; Hybrid; GBP 8,200 - 11,000; Full time

Benefits offered by this job

Competitive salary and gratuities

Health and wellness benefits

Employee discounts on accommodations &

Training and growth in guest relations

Stimulating work environment

Job summary

Placements24 in Randburg is seeking a Concierge & Guest Services Supervisor to lead a small team and elevate guest experiences. You will anticipate guest needs, coordinate dining, entertainment, and transportation, and offer expert local recommendations to ensure memorable stays.

The role requires 3+ years in concierge/guest services with supervisory experience and strong interpersonal skills. Strong knowledge of Randburg and surrounding attractions is essential for success.

Qualifications

• Minimum 3 years in concierge/guest services, supervisory preferred.
• Extensive knowledge of Randburg area and attractions.
• Exceptional interpersonal and communication abilities and problem-solving skills.
• Polished, professional demeanor with genuine service passion.
• Proficiency in hotel reservation systems and general computer skills.
• Ability to multitask and work well under pressure.

Responsibilities

• Supervise the Concierge and Guest Services team with guidance and support.
• Anticipate guest needs and make dining, entertainment, and transportation reservations.
• Provide expert recommendations on local attractions and services.
• Manage guest requests efficiently with prompt resolution.
• Maintain relationships with external vendors and service providers.
• Handle guest feedback and service recovery professionally and empathetically.

Skills

Guest services

Supervisory experience

Communication skills

Problem solving

Local knowledge

Hospitality

Tools

Hotel reservation systems

General computer skills

Job description

Placements24 in Randburg is seeking a Concierge & Guest Services Supervisor to lead a small team and elevate guest experiences. You will anticipate guest needs, coordinate dining, entertainment, and transportation, and offer expert local recommendations to ensure memorable stays.

The role requires 3+ years in concierge/guest services with supervisory experience and strong interpersonal skills. Strong knowledge of Randburg and surrounding attractions is essential for success.