Luxury Boutique Guest Experience Coordinator

HotelJobs; South Africa; On-site; ZAR 180,000 - 300,000; Full time

Job summary

HotelJobs is seeking a polished, service-driven Front Office/Concierge all-rounder for a prestigious 5* boutique hotel in Bantry Bay. You will support guest arrivals, departures and bespoke experiences, coordinating with departments to ensure every detail is managed flawlessly.

The role requires strong organisation, discretion and a passion for refined, residential-style hospitality. English fluency and a proactive, can-do attitude are essential for international guests.

Qualifications

• Formal Hospitality Qualification
• Minimum 3 years in a similar role within a 5* or luxury environment
• Strong administrative background with excellent computer literacy

Responsibilities

• Assist guests efficiently and courteously in all Front Office functions and perform administrative duties to high standards
• Support concierge with personalised, discreet guest service from pre-arrival to departure
• Curate bespoke experiences based on guest preferences for a refined stay
• Assist arrivals and departures including check-ins, luggage handling, and special requests
• Coordinate guest transport, airport transfers, restaurant bookings, and local experiences
• Maintain accurate guest profiles, itineraries, reservations, and preferences in Opera PMS and systems
• Collaborate with F&B, Housekeeping, Spa, Events, and Front Office to ensure seamless guest needs

Skills

Front Office

Concierge service

Guest engagement

Administrative skills

Opera PMS

Fluent English

Tools

Opera PMS

POS systems

MS Word

MS Excel

MS Outlook

Job description

HotelJobs is seeking a polished, service-driven Front Office/Concierge all-rounder for a prestigious 5* boutique hotel in Bantry Bay. You will support guest arrivals, departures and bespoke experiences, coordinating with departments to ensure every detail is managed flawlessly.

The role requires strong organisation, discretion and a passion for refined, residential-style hospitality. English fluency and a proactive, can-do attitude are essential for international guests.