Junior House Manager / Assistant Concierge

Phoenix Recruitment Limited; Cape Town; On-site; ZAR 210,000 - 320,000; Full time

Job summary

Bantry Bay Boutique Hotel in Cape Town is seeking a polished, service-driven Junior House Manager / Assistant Concierge to join our intimate 5-star team. Working with Head Concierge and House Management, you will deliver exceptional guest experiences with discretion and a hands-on approach.

You will manage front-office tasks, curate personalised experiences, coordinate arrivals and departures, and liaise with departments to ensure every detail is flawless, maintaining high standards of

Qualifications

• Formal hospitality qualification required.
• Minimum 3 years in a similar role in a 5* or luxury environment.
• Strong administrative background with good computer literacy (Opera, POS, Word, Excel, Outlook).
• Fluent English and confident dealing with international guests.

Responsibilities

• Assist guests efficiently in all Front Office related functions and perform admin duties to high standards.
• Deliver highly personalised, discreet guest service from pre-arrival to departure.
• Curate bespoke experiences and thoughtful touches based on guest preferences for a refined stay.
• Assist with arrivals and departures, including check-ins, luggage support, early/late arrivals, and special requirements.
• Coordinate guest transportation, airport transfers, chauffeur services, restaurant reservations and local experiences.
• Maintain accurate guest profiles, itineraries, reservations and preferences in Opera PMS and internal systems.
• Liaise with F&B, Housekeeping, Spa, Culinary, Events, Guest Experience and Front Office to ensure requests are executed seamlessly.

Skills

Hospitality mindset

English fluency

Strong communicator

Administrative skills

Education

Formal Hospitality Qualification

Tools

Opera PMS

POS systems

Microsoft Word

Microsoft Excel

Outlook

Job description

Award-Winning 5* Boutique Hotel based in Bantry Bay is looking for a polished, service-driven all-rounder to join the team as Junior House Manager / Assistant Concierge.

Working closely with the Head Concierge and House Management teams, the role requires flexibility, initiative and hands-on approach to delivering exceptional guest experiences.

Combining concierge service, guest engagement, bespoke experience coordination and light operational oversight, the role supports guest requests, arrivals and departures while anticipating needs and ensuring every detail is thoughtfully managed.

The role requires strong organisation, discretion and attention to detail, with a genuine passion for refined, residential-style hospitality where every interaction matters and every detail makes a difference.

Duties:

• Assist our guests efficiently and courteously in all Front Office related functions and to perform all administrative duties to the highest standards
• Support the concierge function by delivering highly personalised, discreet and anticipatory guest service from pre-arrival through to departure.
• Curate bespoke experiences and thoughtful touches based on individual guest preferences, ensuring a warm, refined and memorable stay.
• Assist with arrivals and departures, including check-ins, luggage support, early/late arrivals and special requirements.
• Coordinate guest transportation, airport transfers, chauffeur services, restaurant reservations and local experiences.
• Maintain accurate guest profiles, itineraries, reservations, preferences, requests and follow-ups on Opera PMS and internal systems.
• Liaise closely with F&B, Housekeeping, Spa, Culinary, Events, Guest Experience and Front Office to ensure guest requirements are executed seamlessly and timeously.
• Assist in preparing and maintaining daily handovers, briefings, checklists, departmental logs and administrative records, ensuring SOPs remain current and audit-ready.
• Support property readiness through regular walkthroughs, guest-area checks and coordination with Housekeeping and relevant departments.
• Assist the House Manager and Duty Manager with light operational oversight, identifying and escalating maintenance, service or operational matters where appropriate.
• Engage meaningfully with guests, anticipating needs and identifying opportunities to enhance their experience while upholding presentation and service standards.

Requirements:

• Formal Hospitality Qualification
• Minimum 3 Years experience in a similar role of in a 5* or similar luxury environment
• Strong administrative background with excellent computer literacy (Opera, POS, Word, Excel, Outlook).
• Sophisticated, service-driven, impeccably organised and naturally hospitable.
• Passionate about administrative excellence and organisational systems.
• Strong communicator with fluency in English and confidence dealing with international guests.
• Highly organised and detail-focused, with strong multitasking abilities.
• Knowledgeable about Cape Town's cultural, dining, and leisure offerings.
• Naturally hospitable, observant, composed and pro- active, with the ability to work independently while collaborating effectively across departments.