Luxury Booking & Guest Relations Lead (Remote-Ready)

Karen Tupper Recruitment

Wes-Kaap

Hybrid

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

Karen Tupper Recruitment is seeking a Reservations and Guest Relations specialist for a luxury lodge in the Western Cape. You will manage online enquiries across all channels, maintain availability and inventory, and coordinate guest communications from pre-arrival to post-stay.

Based in South Africa with a remote-ready setup, occasional visits to Montagu property are expected. Revenue-management experience is a plus, and fluency in English with meticulous attention to detail is essential.

Qualifications

Experience in reservations and guest-relations within luxury lodge or high-touch hospitality.
Proficient with cloud-based PMS and channel managers, OTAs, online payments, and WhatsApp Business.
Excellent English, polished communication, and attention to detail.
Based in South Africa with ability to visit Montagu property occasionally.
Revenue-management experience is a strong advantage.

Responsibilities

Manage direct, website and OTA enquiries and bookings across all channels.
Own pre-arrival, in-stay and post-stay guest communication, including WhatsApp concierge support.
Maintain availability, rates, restrictions and inventory across the PMS and channel manager.
Convert enquiries and follow up provisional bookings to support occupancy and revenue targets.
Coordinate access information and handovers to the on-site team.
Handle guest recovery within authority and escalate issues promptly.
Track occupancy, pickup, conversion, feedback and booking-source performance.
Identify opportunities to improve conversion, guest experience and revenue.