Luxury Auto Service Advisor - Premium Customer Experience

Sydsen Group (Pty) Ltd; Stellenbosch; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Sydsen Group (Pty) Ltd in Stellenbosch is seeking a Service Advisor to join its premium aftersales team. You will be the primary contact for customers booking vehicle services and maintenance, ensuring a seamless, high-end experience from start to finish.

The ideal candidate has at least 2 years in a service or customer-facing role, a valid driver’s license, and a technical qualification would be beneficial.

Qualifications

• At least 2 years’ experience in a service or customer-facing role.
• A technical qualification will be beneficial.
• Valid driver’s license and own transport.
• Strong communication and interpersonal skills.
• Customer service excellence and problem-solving ability.

Responsibilities

• Greet customers professionally and assess their vehicle service requirements.
• Provide accurate quotations for maintenance and repair work.
• Explain technical issues in customer-friendly terms.
• Keep customers informed on progress, timelines, and costs.
• Schedule service appointments to optimise workshop productivity.
• Create and manage service orders and repair documentation.
• Maintain accurate customer and vehicle records, including warranty and service history.
• Process invoices and payments accurately.

Skills

Customer service

Communication

Problem solving

Organised

Teamwork

Education

Technical qualification

Job description

Sydsen Group (Pty) Ltd in Stellenbosch is seeking a Service Advisor to join its premium aftersales team. You will be the primary contact for customers booking vehicle services and maintenance, ensuring a seamless, high-end experience from start to finish.

The ideal candidate has at least 2 years in a service or customer-facing role, a valid driver’s license, and a technical qualification would be beneficial.