Logistics Manager

PEP; Parow; On-site; ZAR 720,000 - 1,100,000; Full time

Job summary

PAXI, part of South Africa’s largest single-brand retail ecosystem, seeks a high-impact logistics leader to optimise end-to-end parcel networks. You will oversee delivery and collection, drive SLA governance, and build strong stakeholder relationships to deliver service excellence and cost efficiency.

Bring 5–7 years in Courier/Logistics with middle-management experience, plus strong MS Office/Google Suite skills and a grounding in contract management.

Qualifications

• Tertiary qualification in Logistics & Supply Chain.
• 5–7 years related work experience in Courier / Logistics / Supply Chain.
• Middle management experience of 3–5 years.
• Computer literate (MS Office/Google Suite).
• Basic understanding of contract management.

Responsibilities

• Direct seamless parcel induction, pickup, and delivery across merchants, couriers, and retail locations, maintaining high in-store scanning compliance to eliminate aging, uncollected stock.
• Manage and establish rigorous SLA governance, holding logistics providers to service agreements through structured monthly performance reviews.
• Coordinate operational partnerships with group brands to enforce standard operating procedures, ensure service standards, and meet target parcel volumes.
• Manage the complete tracking, processing, and timely resolution of Goods-in-Transit (GIT) claims.
• Identify and manage claims from couriers with hub losses and hijacked parcels to minimise losses for PAXI clients.
• Optimise retail drop-off, collection, and return operations using process reviews and time-and-motion studies to reduce counter wait times.

Skills

Logistics knowledge

MS Office

Google Suite

Contract management

Middle management experience

Education

Tertiary qualification in Logistics & Supply Chain

Job description

Step inside South Africa's largest single-brand retail ecosystem and help shape the future of parcel service with PAXI.

Known for our customer-centric culture, industry-leading tech innovations, and award-winning service delivery, we are looking for a high-impact professional ready to grow within a fast-paced, agile environment. Working alongside dynamic internal and external partners, you will bring your critical thinking and innovative drive to an organisation that truly invests in its people.

If you are looking to be mentored by people-first leaders who value your voice, champion critical thinking, and give you the runway to innovate, your next career move starts here.

Purpose of the job

Lead and optimise PAXI's end-to-end parcel network by overseeing parcel delivery & collection to achieve peak operational efficiency, service excellence, and cost performance, while building high-impact stakeholder relationships to deliver a seamless customer experience.

Drive end-to-end operational execution across merchants, couriers, and retail store points to ensure seamless parcel induction, tracking, and counter-to-counter and counter-to-home fulfilment.

Key Responsibilities

• Direct seamless parcel induction, pickup, and delivery processes across merchants, couriers, and retail locations, maintaining high in-store scanning compliance to eliminate aging, uncollected stock.
• Manage and establish rigorous SLA governance, holding logistics providers to service agreements through structured monthly performance reviews.
• Coordinate operational partnerships with group brands to enforce standard operating procedures, ensure exceptional service standards, and meet target parcel volumes.
• Manage the complete tracking, processing, and timely resolution of Goods-in-Transit (GIT) claims
• Identify and managing of claims from couriers with significant hub losses and hi-jacked parcels to ensure minimal losses for PAXI clients
• Optimise retail drop-off, collection, and return operations using ongoing process reviews and time-and-motion studies to reduce counter wait times.

Required Knowledge, Skills and Competencies

• Tertiary qualification, preferably in Logistics & Supply Chain;
• At least 5-7 years related work experience, preferably in Courier / Logistics / Supply Chain;
• Ecommerce, Warehousing/DC and Freight Forwarding/customs clearing experience will be an advantage
• Middle Management experience of 3-5 years
• Computer Literate (MS Office/Google Suite)
• Basic understanding of contract management