Head of Lodge Operations & Guest Experience

Placements24; Mbombela (Nelspruit); On-site; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Live near Nelspruit

Job summary

Placements24 is seeking a Lead Tourism and Hospitality Operations Manager for a premier lodge near Nelspruit, Mpumalanga. You will oversee all lodge operations, including accommodation, F&B, guest services, and adventure activity management, delivering exceptional guest experiences.

Candidates should have a degree or diploma in Hospitality Management or related field, and at least six years in lodge operations, with strong leadership, budgeting, and regulatory compliance skills.

Qualifications

• Degree or diploma in Hospitality Management, Tourism, Business Administration, or related field.
• Minimum 6 years of progressive experience in hospitality and operations management, preferably in a lodge or resort.
• Proven track record in managing multiple operational departments (accommodation, F&B, activities).
• Strong leadership, team management, and communication skills.
• Excellent financial acumen, including budgeting, P&L management, and cost control.
• Knowledge of health, safety and environmental regulations, PMS and POS systems.

Responsibilities

• Manage day-to-day lodge operations across all departments to ensure seamless service.
• Develop and implement operational strategies to enhance guest satisfaction and profitability.
• Oversee budgeting, financial management, and cost control for all departments.
• Lead, train, and motivate a diverse team, ensuring high performance and compliance.

Skills

Leadership

Team management

Communication

Financial acumen

Budgeting

P&L management

Cost control

Health & safety knowledge

PMS experience

POS experience

Education

Hospitality Management degree

Tourism degree/diploma

Business Administration degree

Tools

PMS

POS systems

Job description

Placements24 is seeking a Lead Tourism and Hospitality Operations Manager for a premier lodge near Nelspruit, Mpumalanga. You will oversee all lodge operations, including accommodation, F&B, guest services, and adventure activity management, delivering exceptional guest experiences.

Candidates should have a degree or diploma in Hospitality Management or related field, and at least six years in lodge operations, with strong leadership, budgeting, and regulatory compliance skills.