Lodge Operations Manager

Craven Cottage CC; Limpopo; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Craven Cottage CC in Limpopo seeks an experienced Lodge Operations Manager to lead the HOD team across all departments, ensuring top-quality guest experiences and adherence to safety and hospitality standards.

You will manage workflow, monitor productivity, control costs, resolve guest issues swiftly, and report to the General Manager, while promoting staff welfare and community relations.

Qualifications

• Minimum 2–4 years in a 5* Game Lodge or boutique hotel in a management role.
• Strong operational knowledge of all departments.
• Knowledge of South African Labour Laws.
• Knowledge of Health and Safety Act and requirements.
• Knowledge of good labour practices and HR procedures.
• Excellent communication skills.
• Good time management and project management skills.
• Ability to lead by example.

Responsibilities

• Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions.
• Ensuring that the guest experience is of excellent quality and that guest’s expectations are met.
• Ensuring that all operational standards are met across the board.
• Ensuring that the lodge is maintained as per the standards.
• Assign the HOD team to daily tasks, organising workflow, ensure that the team understand their duties and the standards expected.
• Monitoring the HOD team’s productivity and provide constructive feedback.
• Interacting with guests in a professional manner, representing the lodge and resolving complaints speedily and professionally.
• Report to the General Manager on a regular basis regarding all aspects of the lodge.
• Create and maintain a safe and healthy working environment for staff, including meals and accommodation.
• Ensuring information is shared with management and departments to avoid miscommunication and ensure smooth operations.
• Build and maintain relationships within the community, with suppliers and contractors.
• Ensure that the vision, mission and business ethics of the management company is upheld and communicated with the team.

Skills

Leadership

Communication

Time management

Project management

Staff welfare

HR procedures

Education

Grade 12

Formal hospitality qualification

Job description

Duties:

• Managing the HOD team for the lodge in all operational, health and safety and staff welfare functions.
• Ensuring that the guest experience is of excellent quality and that guest’s expectations are met.
• Ensuring that all operational standards are met across the board.
• Ensuring that the lodge is maintained as per the standards.
• Assign the HOD team to daily tasks, organising workflow, ensure that the team understand their duties and the standards expected.
• Monitoring the HOD team’s productivity and provide constructive feedback.
• Ensuring that, financially, the lodge is operating at an optimum and that expenses are controlled, and costs saved where possible.
• Interact with guests in a professional manner, represent the lodge as a whole and resolve any guest complaints speedily and professionally.
• Report to the General Manager on a regular basis regarding all aspects of the lodge.
• Create and maintain a safe and healthy working environment for general well-being of all staff members: including staff meals and accommodation.
• Ensuring information is shared with the management team and again shared with departmental teams to avoid miscommunication and ensure a smooth running of operations.
• Build and maintain relationships within the community, with suppliers and contractors.
• Ensure that the vision, mission and business ethics of the management company is upheld and communicated with the team.

Requirements:

• Grade 12
• A formal hospitality qualification
• At least 2 – 4 years’ experience in a 5* Game Lodge / Boutique Hotel in a Management role
• Good Operational knowledge of all departments.
• Knowledge and understanding of South African Labour Laws.
• Knowledge and understanding of Health and Safety act and requirements.
• Knowledge and understanding of good labour practices and HR procedures.
• Excellent communication skills.
• Good time management and project management skills.
• Ability to lead the team and set the example.