Operations Manager

African Echoes Recruitment; Mpumalanga; On-site; ZAR 335,000 - 391,000; Full time

Benefits offered by this job

Live-in accommodation

Monthly food allowance

Medical aid and pension after-probab

Two gym memberships after probation

Permanent, full-time position

Job summary

A luxury safari lodge in Mpumalanga seeks a senior operations leader with responsibility for all departments and HODs. You will maintain five-star guest service levels, oversee health and safety, and drive improvements in systems, procedures and performance.

With at least three years in a senior hospitality role, you will manage budgets, costs and resources, lead teams, and ensure compliance with safety legislation.

Qualifications

• Minimum 3 years' experience in senior operational or management role within hospitality.
• Hospitality Management qualification advantageous.
• Experience overseeing multiple departments and working with HODs.
• Proven staff management, leadership and development skills.
• Experience in operational planning, budgeting and cost control.
• Strong understanding of five-star guest service standards.
• Experience managing projects and operational improvements.
• Sound knowledge of Health & Safety requirements and legislation.
• Strong financial acumen and cost-consciousness.
• Excellent organisational, communication and problem-solving skills.
• Excellent written and spoken English.
• Proficient in Microsoft Office; Sage X3 and HMS Infor advantageous.
• Valid Driver's Licence.
• Hands-on, proactive and willing to work flexible hours.

Responsibilities

• Lead, guide and support all operational departments and HODs.
• Maintain exceptional five-star guest service and operational standards.
• Monitor guest feedback and address concerns with relevant HODs.
• Identify and implement improvements to systems, procedures and operational performance.
• Monitor departmental budgets, expenditure and operational costs.
• Manage departmental resources, equipment and assets effectively.
• Ensure facilities, vehicles and equipment are maintained to high standards.
• Oversee Health & Safety procedures, inspections and risk assessments.
• Ensure compliance with occupational Health & Safety legislation and statutory requirements.
• Provide leave cover for the Deputy General Manager.

Skills

Leadership

Staff management

Budgeting

Cost control

Five-star service standards

Project management

Health & Safety

Financial acumen

Organizational skills

Communication

Problem-solving

English proficiency

Driver's license

Flexible hours

Education

Hospitality Management qualification

Tools

Microsoft Office

Sage X3

HMS Infor

Job description

REQUIREMENTS:

• Minimum 3 years' experience in a senior operational or management role within hospitality, preferably at a five-star safari lodge
• Hospitality Management qualification advantageous
• Experience overseeing multiple departments and working with HODs
• Proven staff management, leadership and development skills
• Experience in operational planning, budgeting and cost control
• Strong understanding of five-star guest service standards
• Experience managing projects and operational improvements
• Sound knowledge of Health & Safety requirements and legislation
• Strong financial acumen and cost-consciousness
• Excellent organisational, communication and problem-solving skills
• Excellent written and spoken English
• Proficient in Microsoft Office; Sage X3 and HMS Infor advantageous
• Valid Driver's Licence
• Hands-on, proactive and willing to work flexible hours

KEY RESPONSIBILITIES:

• Lead, guide and support all operational departments and HODs
• Maintain exceptional five-star guest service and operational standards
• Monitor guest feedback and address concerns with relevant HODs
• Identify and implement improvements to systems, procedures and operational performance
• Monitor departmental budgets, expenditure and operational costs
• Manage departmental resources, equipment and assets effectively
• Ensure facilities, vehicles and equipment are maintained to high standards
• Oversee Health & Safety procedures, inspections and risk assessments
• Ensure compliance with occupational Health & Safety legislation and statutory requirements
• Provide leave cover for the Deputy General Manager

PACKAGE:

• Basic salary: R30,000–R35,000 per month, depending on qualifications and experience
• Permanent, full-time position
• Live-in, basic furnished accommodation
• Monthly food allowance
• 50% company contribution towards medical aid and pension after successful completion of a three-month probation period
• Two gym memberships after successful completion of probation

LOCATION:

Sabi Sand – Mpumalanga