Lodge or Camp Manager

Craven Cottage CC; Mpumalanga; On-site; ZAR 600,000 - 950,000; Full time

Job summary

Craven Cottage CC is seeking an experienced Hospitality Lodge Manager to oversee daily operations of a luxury lodge in KwaZulu-Natal. You will lead recruitment, onboarding and performance management while maintaining an exceptional guest experience.

You will also manage stock control, financial oversight, housekeeping, maintenance and gardening, and coordinate concierge and reception activities, ensuring high service standards and sustainability alignment.

Qualifications

• Formal hospitality qualification is required.
• Minimum of 6 years’ hospitality management experience.
• Experience in a 5* lodge or luxury hotel environment.
• Excellent English; a second language is advantageous.
• Strong leadership and communication skills.
• Sound financial management and stock control abilities.
• Proven ability to manage housekeeping, maintenance and HR practices.
• Driver’s licence is required.

Responsibilities

• Maintain exceptional guest experience in a luxury lodge.
• Oversee recruitment, inductions, onboarding and performance management.
• Oversee financial oversight via stock control and orders.
• Ensure housekeeping, maintenance and gardening standards.
• Manage concierge and reception operations.
• Ensure equipment and product quality.
• Facilitate interdepartmental communication.
• Contribute to sustainability initiatives.

Skills

Leadership

Communication

Guest service

Financial management

Stock control

HR knowledge

English proficiency

Team development

Education

Grade 12

Hospitality qualification

Tools

Stock management software

Reporting software

Job description

Duties

• Maintaining the deeply personal, “at-home” guest experience for which the lodge is celebrated
• Overseeing recruitment, inductions, onboarding and performance management
• Effective financial oversight through stock control and order administration
• Ensuring the highest standards of housekeeping, maintenance and gardening
• Managing concierge and reception operations.
• Responsible for equipment and product quality
• Seamless interdepartmental communication
• Active participation in the lodge’s sustainability objectives and conservation purpose.

Requirements

• Grade 12
• A formal hospitality qualification
• A minimum of 6 years’ hospitality management experience
• Proven track record in a 5* lodge or internationally recognised luxury hotel environment.
• Outstanding service standards and a genuine passion for the luxury hospitality industry.
• Thorough Food & Beverage knowledge, including product terminology and preparation methods; an awareness of dietary requirements and allergies is essential.
• Sound financial management ability, including stock control and order administration.
• Excellent command of English; proficiency in a second language would be advantageous.
• Strong management and communication skills with a developmental, empowering approach to leading and growing a team.
• A solid understanding of housekeeping and maintenance procedures and standards.
• Knowledge of basic labour law, disciplinary procedures and HR best practices.
• Good computer literacy and sound reporting ability.
• An awareness of current trends and developments within the luxury lodge and food industries.
• An assertive, patient and highly organised individual with exceptional attention to detail.
• A hardworking, cooperative nature and calm demeanour under pressure.
• A valid Driver’s licence.