Lodge Manager

Craven Cottage CC; Makhanda; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Craven Cottage CC in Makhanda (Eastern Cape) seeks a seasoned Lodge Operations Manager to oversee daily lodge and villa operations, including accommodations, food and beverage, dining, recreational activities and guest services. You will supervise lodge staff, drive training and scheduling, and ensure the highest standards of guest satisfaction through personalized service and prompt resolution of issues.

The role requires a formal hospitality qualification, a valid driver's license, and the

Qualifications

• Grade 12 is required.
• Formal hospitality qualification is required.
• Minimum 5 years’ experience in safari lodge operations with leadership roles.
• Valid Driver's License is required.
• Strong leadership, teamwork and communication skills.

Responsibilities

• Oversee daily lodge operations including accommodations, F&B, dining and guest services.
• Supervise staff, including training, scheduling and performance management.
• Maintain high guest satisfaction and address complaints promptly.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends and best practices.
• Foster teamwork and ensure excellent service throughout guest stay.

Skills

Leadership

Customer service orientation

Problem-solving

Communication skills

Education

Grade 12

Hospitality qualification

Tools

Windows Office

Excel

Res-request

Sage POS

Job description

Duties:

• Overall oversee daily operations of the lodge/ villa, including accommodations, food & beverage, dining, recreational activities, and guest services.
• Supervise lodge staff, including training, scheduling, and performance management.
• Ensure the highest standards of guest satisfaction by providing personalized service and resolving any guest issues or concerns.
• Enforce health and safety standards and procedures.
• Stay updated on industry trends, regulations, and best practices.
• Ensure positive guest experience and great attention to detail throughout the guests' stay.

Requirements:

• Grade 12
• A formal hospitality qualification
• At least 5 years’ experience at a similar Safari Lodge Operation position will be highly advantageous, and a proven track record in leadership roles.
• Valid Driver's License
• A positive, energetic, and caring attitude.
• Willingness to assist in all departments.
• Fostering successful teamwork and building strong rapport within the team.
• Experience in running all aspects of the different lodge departments.
• Excellent People skills.
• Excellent Computer Skills (Windows, Office, especially Excel, Res-request, and Sage POS)
• Strong leadership and communication skills.
• Knowledge of wildlife conservation and sustainable practices.
• Excellent organizational and problem-solving abilities.
• Ability to work under pressure.
• Excellent knowledge of Food and Beverage and service
• Ability to communicate effectively in English