Lodge Operations & Guest Experience Director

Craven Cottage CC; Oos-Kaap; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Craven Cottage CC is seeking a seasoned lodge operations manager to drive service standards across multiple lodges. You will support general management, oversee daily operations, and lead hospitality training to elevate the guest experience.

You will coordinate with heads of departments, manage stock and events, and ensure vibrant social media presence to showcase the brand. A proactive leader with at least 5 years in 5* settings is essential.

Qualifications

• Grade 12 is required.
• A formal qualification is required.
• 5+ years of management experience in a 5* operation is required.
• Hospitality and service training experience preferred.
• Must provide world-class guest experience and leadership.

Responsibilities

• Support General Management in operating lodges and brand standards.
• Implement and manage the annual strategy and plan.
• Oversee day-to-day management of lodges and back-of-house departments.
• Lead service and hospitality training across lodges.
• Manage lodge stock orders and supplier relationships.
• Develop guest delight activities and guest experiences.
• Collaborate with head of housekeeping, butlers and camp managers to maintain standards.
• Hold daily HOD meetings to plan arrivals, departures and events.
• Maintain social media presence and online engagement.
• Host agents and media at large events.

Skills

Leadership

Guest experience

Team motivation

Interpersonal skills

Social media management

Communication

Attention to detail

Education

Grade 12

Formal qualification

Tools

IT systems

Social media platforms

Job description

Craven Cottage CC is seeking a seasoned lodge operations manager to drive service standards across multiple lodges. You will support general management, oversee daily operations, and lead hospitality training to elevate the guest experience.

You will coordinate with heads of departments, manage stock and events, and ensure vibrant social media presence to showcase the brand. A proactive leader with at least 5 years in 5* settings is essential.