Head of Camp Operations & Guest Experience

Craven Cottage CC; Mpumalanga; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Craven Cottage CC is seeking an experienced Camp Manager to oversee daily operations and coordinate with Lodge Management in a South African camp setting. You will lead staff recruitment, training, and performance, while ensuring top guest experiences and adherence to safety protocols.

Role requires 3+ years of lodge management experience, strong leadership and communication skills, and a professional, guest-centric approach.

Qualifications

• Grade 12 or equivalent qualification.
• At least 3 years’ experience in camp or lodge management.
• Strong leadership, interpersonal, and crisis management skills.
• Excellent communication and professional demeanour.
• Valid driver’s licence and off-road proficiency; first aid beneficial.

Responsibilities

• Oversee daily camp operations and coordinate with Lodge Management.
• Deliver world-class guest experiences and plan daily activities.
• Lead recruitment, training and performance management of staff.
• Assist in budget development and stock-taking processes.
• Ensure compliance with SANParks regulations and safety protocols.
• Maintain licences, environmental standards and community initiatives.
• Uphold sanitation, food safety, and emergency procedures.
• Provide regular performance updates to senior management.

Skills

Leadership

Communication

Crisis management

Interpersonal skills

Guest-centric

Time management

Problem solving

Adaptability

Resilience

Education

Grade 12

Formal qualification (advantage)

Tools

Microsoft Office

Job description

Craven Cottage CC is seeking an experienced Camp Manager to oversee daily operations and coordinate with Lodge Management in a South African camp setting. You will lead staff recruitment, training, and performance, while ensuring top guest experiences and adherence to safety protocols.

Role requires 3+ years of lodge management experience, strong leadership and communication skills, and a professional, guest-centric approach.