Learning & Development Manager

Tanya Serra; Cape Town; On-site; ZAR 480,000 - 640,000; Full time

Job summary

Tanya Serra is seeking an experienced Learning & Development Manager to lead the hotel’s people development, elevate service standards and cultivate a culture of continuous learning in Cape Town.

You will coordinate operational training, collaborate with department leaders and trainers, and drive full-cycle training programs from onboarding to leadership coaching in a luxury hospitality setting.

Qualifications

• 3+ years of operational hospitality experience.
• Leadership experience is advantageous.
• Hospitality-related qualification preferred.
• Strong communication and facilitation skills.
• Excellent organisational and interpersonal skills.
• Able to influence and engage at all levels.
• Proactive, energetic, innovative and self-motivated.
• Experience in creating and executing full-cycle training processes.

Responsibilities

• Develop L&D strategy and implementation across the hotel.
• Conduct training needs analysis and development plans.
• Oversee onboarding and induction for new hires.
• Lead Train-the-Trainer programmes.
• Coach, mentor and support leadership development.
• Uphold service standards and operational excellence.
• Drive talent development and succession planning.
• Foster hotel school partnerships and internships.
• Drive employee engagement and development initiatives.
• Manage training compliance, records and Cathsseta programmes.

Skills

Training delivery

Facilitation

Leadership

Stakeholder engagement

Education

Hospitality qualification

Tools

Cathseta programmes

Training records software

Job description

# Learning & Development Manager###### Date Job Posted: 16-Sep-2026###### Salary: RTBA###### Location: Western Cape###### Expires On: 15-Oct-2026### Tanya Serra Food, Wine, Hospitality RecruitmentDescription**LEARNING & DEVELOPMENT MANAGER** **Cape Town | Luxury Hospitality**An exciting opportunity for an experienced **Learning & Development professional** to join a prestigious luxury hospitality operation and play a key role in developing people, strengthening service standards and building a culture of continuous learning.**The Role:** You will be responsible for coordinating and executing operational training across the hotel, working closely with leaders and departmental trainers to elevate guest and colleague engagement.**Key responsibilities include:** • Learning & Development strategy and implementation • Training needs analysis & development plans • New-hire onboarding & induction • Train-the-Trainer programmes • Coaching, mentoring & leadership development • Service standards & operational excellence • Talent development & succession planning • Hotel school partnerships & internships • Employee engagement & development initiatives • Training compliance, records & Cathsseta programmes**The Ideal Candidate:** Minimum **3 years’ operational hospitality experience** Previous leadership experience advantageous Hospitality-related qualification preferred Strong communication & facilitation skills Excellent organisational and interpersonal skills Able to influence and engage at all levels Proactive, energetic, innovative & self-motivated Proven experience in creating and executing full-cycle processesIf you are passionate about **developing people, nurturing talent and driving exceptional hospitality standards**, we would love to hear from you.**Building careers. Connecting people.**| | || --- | --- || Job ID | 284917 || Job Title | Learning & Development Manager || Employer Type | Hotels || Job Type | Human Resources || FT/PT | FullTime || Province | Western Cape || Town/City | Cape Town || Salary | RTBA |