Learning & Development Lead – REMS Training

Sanlam; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

SanlamConnect REMS is seeking a seasoned training leader to drive high-impact learning solutions for internal and external stakeholders. You will formulate plans and strategies to elevate knowledge and skills, aligning training with the group's strategic objectives.

You will lead a team of professionals, manage budgets, measure training effectiveness, and foster collaboration across business units, HR, compliance, and product teams to enable change and performance improvements.

Qualifications

• Matric and Diploma or Degree (NQF 6) in Education, Business, or related field.
• ETDP Accreditation (Train-the-Trainer, Assessor, Moderator, Verifier)
• Minimum 5 years in general insurance, with at least 3 years in a training or learning & development management role within Financial Services.
• Experience in planning, facilitating, and evaluating training programmes.

Responsibilities

• Lead and manage training delivery across operations, ensuring quality and consistency.
• Develop and implement training strategies aligned to business goals, priorities, and stakeholder needs.
• Design and manage training programmes, calendars, and learning solutions based on identified training needs.
• Drive innovation in training methods, including digital, remote, and technology-enabled learning.
• Measure training effectiveness and use feedback to support continuous improvement.
• Manage training budgets responsibly and encourage cost-conscious decision-making.
• Conduct performance reviews and support continuous professional development.
• Promote collaboration and multi-skilling within the training team.
• Build strong stakeholder relationships with business units, HR, compliance, product providers, team managers, team leaders and senior leaders.
• Use training to support behaviour change across REMS teams and field staff.
• Lead, coach, and develop the training team to build a high-performance, collaborative culture.
• Support performance management, professional development, multi-skilling, diversity, and inclusion within the team.
• Support change initiatives, responding to industry, legislative, and organisational changes.
• Promote adoption of new technologies to improve training effectiveness and future readiness.

Skills

Stakeholder engagement

Performance management

Budgeting

Change management

Planning

Leadership

Presentation skills

Innovation

Planning & Organising

Conflict resolution

Education

Matric and Diploma or Degree (NQF 6) in Education, Business, or related field

ETDP Accreditation (Train-the-Trainer, Assessor, Moderator, Verifier)

5+ years in general insurance with 3+ years in L&D management

Experience in planning, facilitating, evaluating training programmes

Tools

Microsoft Office

Training systems/tools

SanlamConnect REMS platform

Job description

SanlamConnect REMS is seeking a seasoned training leader to drive high-impact learning solutions for internal and external stakeholders. You will formulate plans and strategies to elevate knowledge and skills, aligning training with the group's strategic objectives.

You will lead a team of professionals, manage budgets, measure training effectiveness, and foster collaboration across business units, HR, compliance, and product teams to enable change and performance improvements.