Lead Private Concierge — Luxury Safari Lodge (Live-in, WC)

JVR Software; Ceres; On-site; ZAR 420,000 - 580,000; Full time

Benefits offered by this job

Live-in position

Job summary

Kendrick Recruitment is seeking an experienced Senior Private Concierge for a luxury safari lodge in the Western Cape, near Ceres. You will oversee all guest-facing operations, ensuring seamless, memorable stays and leading a high-performing concierge team.

Responsibilities include coordinating VIP services, managing complex requests, mentoring staff, and collaborating with lodge departments to uphold top-tier standards of luxury hospitality.

Qualifications

• Strong experience in luxury hospitality environments.
• Background in senior guest-facing or concierge roles.
• Excellent organisational, communication and interpersonal skills.
• Passion for personalised service and attention to detail.
• Ability to work under pressure in a fast-paced, high-end environment.
• Positive, professional and proactive approach to guest service.

Responsibilities

• Provide exceptional, personalised service to guests, anticipating and exceeding their needs.
• Manage and coordinate guest activities, special requests and unique experiences.
• Act as the primary point of contact for VIP guests and high-profile visitors.
• Mentor and guide junior concierge staff, ensuring consistent service excellence.
• Collaborate with lodge management and other departments to ensure smooth operations.
• Maintain meticulous records and schedules to guarantee seamless service delivery.
• Uphold the highest standards of professionalism, discretion and hospitality.

Skills

Luxury hospitality

Senior concierge

Organisational skills

Communication skills

Attention to detail

Handling pressure

Proactive service

Job description

Kendrick Recruitment is seeking an experienced Senior Private Concierge for a luxury safari lodge in the Western Cape, near Ceres. You will oversee all guest-facing operations, ensuring seamless, memorable stays and leading a high-performing concierge team.

Responsibilities include coordinating VIP services, managing complex requests, mentoring staff, and collaborating with lodge departments to uphold top-tier standards of luxury hospitality.