Lead Massage Therapist & Spa Operations Supervisor

Placements24; Mossel Bay; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Performance incentives

Employee discounts

Work environment Mossel Bay

Professional development

Medical aid

Job summary

Placements24 in Mossel Bay, Western Cape, seeks a Lead Massage Therapist who will also supervise spa operations. The role combines advanced massage therapy with team leadership to deliver exceptional client experiences.

The candidate will manage staff, inventory and service quality, while developing treatment protocols. Strong leadership and a holistic wellness focus are essential for success in this premium spa setting in Mossel Bay.

Qualifications

• Diploma in massage therapy or equivalent qualification.
• Minimum 5 years of experience as a practicing massage therapist.
• At least 2 years in a supervisory/leadership role in a spa.
• Proficiency in multiple massage techniques and modalities.
• Strong understanding of spa operations, scheduling, inventory and client relations.
• Excellent leadership, communication and interpersonal skills.

Responsibilities

• Provide a wide range of massage treatments (Swedish, deep tissue, sports, hot stone).
• Lead and mentor a team of massage therapists, maintaining high practice standards.
• Supervise daily spa operations including appointments, client flow and facility upkeep.
• Conduct client consultations to tailor treatments.
• Develop and refine massage protocols and service offerings.
• Manage spa inventory (oils, lotions, linens, amenities).
• Train new spa staff on techniques, service standards and procedures.
• Ensure compliance with health, safety and hygiene regulations in the Western Cape.
• Address client inquiries, feedback, and operational issues promptly.
• Contribute to marketing initiatives to attract and retain clients in Mossel Bay.

Skills

Massage therapy

Leadership

Spa operations

Client care

Team mentoring

Education

Diploma in Massage Therapy

Job description

About the Role

Our client, a luxury wellness retreat situated in the scenic Mossel Bay, Western Cape, is seeking an experienced and compassionate Lead Massage Therapist who will also supervise spa operations. This dual role requires a skilled therapist with a passion for holistic healing and proven leadership capabilities. You will be responsible for delivering exceptional massage therapy services, developing treatment protocols, and ensuring the seamless day-to-day operation of the spa. This includes managing spa staff, overseeing inventory, maintaining service quality, and contributing to a tranquil and rejuvenating client experience. The ideal candidate will possess extensive knowledge of various massage modalities and a strong understanding of spa management best practices. This is a fantastic opportunity to make a significant impact within a respected wellness establishment in Mossel Bay. We aim to provide a sanctuary for relaxation and well-being, and our Lead Therapist will be central to achieving this vision. Your role will involve inspiring a team and upholding the highest standards of service in a beautiful Mossel Bay setting. We value dedication, professionalism, and a commitment to client satisfaction above all else.

Key Responsibilities

• Provide a wide range of therapeutic massage treatments, including Swedish, deep tissue, sports massage, and hot stone therapy.
• Lead and mentor a team of massage therapists, ensuring high standards of practice and service delivery.
• Supervise daily spa operations, including managing appointments, client flow, and facility upkeep.
• Conduct client consultations to understand their needs and tailor treatments accordingly.
• Develop and refine massage treatment protocols and service offerings.
• Manage spa inventory, including oils, lotions, linens, and amenities, ensuring adequate stock levels.
• Train new spa staff on service techniques, customer service standards, and operational procedures.
• Ensure compliance with all health, safety, and hygiene regulations in Western Cape.
• Handle client inquiries, feedback, and resolve any operational issues promptly.
• Contribute to marketing initiatives and promotional activities to attract and retain clients in Mossel Bay.

Requirements

• Diploma or equivalent qualification from a recognized massage therapy school.
• Minimum of 5 years of experience as a practicing Massage Therapist.
• At least 2 years of experience in a supervisory or leadership role within a spa environment.
• Proficiency in multiple massage techniques and modalities.
• Excellent understanding of spa operations, including scheduling, inventory, and client relations.
• Strong leadership, communication, and interpersonal skills.
• Ability to work effectively in a team and manage staff performance.
• Knowledge of health and safety protocols relevant to spa operations in South Africa.
• Passion for wellness and client care.
• Flexibility to work varying shifts, including weekends, as required in Mossel Bay.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to lead and develop a talented spa team.
• Significant employee discounts on spa services and products.
• A beautiful and tranquil work environment in Mossel Bay.
• Professional development and training opportunities.
• Contribution towards medical aid or similar benefits.