Lead Housekeeping & Guest Experience — Staff Housing

The Bay Hotel; Cape Town; On-site; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Staff housing options

Staff facilities access

Job summary

The Bay Hotel in Cape Town, part of Village n Life, is seeking an Executive Housekeeper to support daily housekeeping operations, supervise staff, manage supplies and ensure health and safety standards across the hotel.

You will oversee guest rooms and public areas, train and motivate a team, monitor standards to meet Village n Life expectations, and handle guest feedback with professionalism. Staff housing options are available, along with growth opportunities within the group.

Qualifications

• Matric plus relevant certificate or diploma.
• 2–5 years’ housekeeping management experience in hospitality.
• Strong communication, decision-making and organisational skills.
• High attention to detail and ability to manage under pressure.
• A collaborative leader who motivates and supports their team.

Responsibilities

• Oversee servicing and upkeep of guest rooms and public areas
• Conduct daily checks to maintain Village n Life standards
• Supervise and train staff ensuring correct procedures are followed
• Manage housekeeping stock, equipment and uniforms
• Monitor aesthetics ensuring décor and furniture are maintained
• Investigate and resolve guest complaints promptly
• Ensure compliance with health, safety and company procedures

Skills

Communication

Decision-making

Organisational skills

Attention to detail

Team leadership

Education

Matric

Hospitality certificate/diploma

Job description

The Bay Hotel in Cape Town, part of Village n Life, is seeking an Executive Housekeeper to support daily housekeeping operations, supervise staff, manage supplies and ensure health and safety standards across the hotel.

You will oversee guest rooms and public areas, train and motivate a team, monitor standards to meet Village n Life expectations, and handle guest feedback with professionalism. Staff housing options are available, along with growth opportunities within the group.