Lead Desktop Engineer

Boardroom Appointments; Welkom; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Boardroom Appointments in Welkom, South Africa, seeks an experienced IT leader to manage desktop engineering and enterprise IT support. You will oversee deployments, upgrades, and technical escalations, guiding a team of engineers and coordinating with stakeholders to define scope and timelines.

The role emphasizes budgets, process improvements, and security compliance, with regular reporting to senior management. MCSE/Network+/ITIL certifications are viewed favorably.

Qualifications

• Extensive knowledge of desktop systems and enterprise IT environments.
• Leadership and mentoring of desktop engineers, coordination of deployments and upgrades.
• Experience coordinating IT projects, defining scope, timelines, and objectives to meet quality standards.
• Contributed to IT strategy, policies, and procedures to boost efficiency and security.
• Strong communication skills; liaison between IT and non-technical stakeholders.

Responsibilities

• Lead and manage desktop deployment projects and upgrades.
• Coordinate with management, clients, and stakeholders to define project scope and timelines.
• Act as escalation point for complex issues ensuring timely resolutions.
• Monitor team performance, training, and resource allocation.

Skills

Extensive technical expertise

Leadership and team management

Project and stakeholder management

Strategic input and continuous improv.

Communication and collaboration

Education

MCSE Certification

CompTIA Network+ Certification

ITIL Certification

Job description

Key Experience and Skills:

• Extensive Technical Expertise:
  • Advanced knowledge of desktop systems, operating systems (Windows, macOS, Linux), networking, and enterprise-level IT environments.
  • Expertise in advanced troubleshooting, system optimization, and supporting complex IT infrastructures.
  • In-depth understanding of IT security, data protection, and compliance protocols.
• Leadership and Team Management:
  • Leading and managing a team of desktop engineers, mentoring junior and senior team members, and providing technical guidance.
  • Coordinating the execution of IT projects, including desktop deployments, upgrades, and troubleshooting initiatives.
  • Acting as the escalation point for complex technical issues and ensuring resolution.
  • Responsible for team performance, training, and resource allocation.
• Project and Stakeholder Management:
  • Overseeing large-scale projects, such as desktop rollouts, migrations, and system implementations.
  • Communicating directly with management, clients, or stakeholders to define project scope, timelines, and objectives.
  • Ensuring that projects are completed on time, within budget, and meet quality standards.
• Strategic Input and Continuous Improvement:
  • Contributing to the development of IT strategies, policies, and procedures to enhance desktop support and efficiency.
  • Identifying opportunities for process improvements, cost savings, and better performance.
  • Managing budgets and resources for desktop support operations and ensuring systems are well-maintained and secure.
• Communication and Collaboration:
  • Strong interpersonal and communication skills, acting as a liaison between IT teams and non-technical stakeholders.
  • Preparing and presenting reports on desktop support performance, issues, and resolutions to senior management.

Additional Requirements:

• Project Management Experience: May involve leading cross-functional teams, handling IT budgeting, and ensuring deadlines are met.
• Certifications: Advanced IT certifications like Microsoft Certified Systems Engineer (MCSE), CompTIA Network+, ITIL certification, or equivalent can be beneficial.
• Vendor Management: Ability to work with third-party vendors and external support services